Tuyển Customer Service Agent
Mô tả công việc
Handle customer request:
- Responds to customer request sent to office, telephone, fax, mail, (visit)
- Call the customer to confirm the information about the order
- Receive and handle customer requests for Nespresso products and services via phone, email, and other channels.
- Receive and process enquiries from customer on the complaint and warranty. Consult the product information, inquiries and guide customers to order steps. Gather information, feedback from customers during the support process.
- Able to identify customers’ needs and advises them depending on their request or transfers the call to the right person to do so
- Proactively initiates contact with targeted accounts to propose products & support sales
- Guaranties customer a professional and timely service:
- Guaranties customer satisfaction handling professionally their request (proper phone etiquette, make sure all request are being treated on time)
- Produces reports accurately and on time in order to minimize mistakes and delays
Handles administrative tasks:
- Document each customer request:
- Records all customer request for reference by using the tools provided
- Reporting
- Records unfulfilled customer orders, customer complaints, and reports them to relevant parties
Yêu cầu ứng viên
- Bachelor’s degree major in Business Administration, Customer Service, Foreign Language or related fields.
- Minimum of 1 year experience in customer service.
- Excellent communication skills – written and verbal (Vietnamese and English) with strong listening, problem solving and greeting attitude.
- Having knowledge, understanding of e-commerce is an advantage.
- The voice is clear, easy to hear, friendly, polite. Good reading and writing skills.
- Great interpersonal skills and teamwork oriented: interact effectively with all levels and function as an effective team member
- Dynamic, good ethics, enthusiasm, professionalism, positive, meticulous and work in a "can-do" attitude.
- Product and customer knowledge
Quyền lợi/Phúc lợi
- Trao đổi khi phỏng vấn
Địa điểm làm việc
- Thành phố Hồ Chí Minh
| Tên công ty: | Công ty TNHH Thực phẩm Ân Nam (Annam Group) |
| Quy mô: | 200-499 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | 41 Thảo Điền, Phường Thảo Điền, Thành phố Thủ Đức, TP Hồ Chí Minh |
| Ngày đăng tuyển: | 31/12/2019 |
| Cấp bậc: | Mới tốt nghiệp |
| Học vấn: | Trung cấp |
| Số lượng tuyển: | 0 |
| Độ tuổi: | Không yêu cầu |
| Giới tính: | Không yêu cầu |
| Hình thức làm việc: | Toàn thời gian |
| Quy mô: | 200-499 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | 41 Thảo Điền, Phường Thảo Điền, Thành phố Thủ Đức, TP Hồ Chí Minh |
Thông báo
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