Chuyên Viên Chăm Sóc Khách Hàng
Mô tả công việc
1. Care job’s performance
- Compliance Customer Service Procedure to apply well in conjunction with relevant departments: Academic, Sales, Marketing….
- Support teachers in students’ issue, giving alter solution and feedback
- Handle request and complains
- Monitor Customer Satisfaction Results (CSR) then having prompt action.
- Contact parents directly or by phone, email to get their feedback.
- Call each student at least once a month for building relationship and update students’ learning situation to parents.
- Attend parents’ meeting with teachers to communicate with parents
- Observe each class once a month to understand students, teachers and program
2. Re-enrolments
- Keeping students/ customer are informed about student’s progress after class by period of time.
- Complains, feedbacks are being answered properly to customer with solution.
- Summarize customer feedback and having prompt report to CSM.
- Communicate well with sale team for the number of re-enrollments.
3. Other administration
- Supervise the office, class room, center in proper clean-up, tidy and safe.
- Supervise all equipment in proper condition to serve.
- Prepare and support Marketing/ sale on school events.
4. KPIs needed
- Re-enrollment rate: 70%
- Each student receives at least 1 call/ month.
- Observe each class at least once a month.
Yêu cầu ứng viên
- University graduated, prefer fluent in both English and Vietnamese
- Team building and Communication skills
- Problem solving skills
- Well-organize and detail management
- Ability to work independently and as a part of the team
- Be able to work on shift and travel.
Quyền lợi/Phúc lợi
- Unique opportunity to work within a multi-lingual, international-standard, drama-free environment
- Professional and holistic training
- Exciting team activities: Company trip, Teambuilding trip, Annual party...
- Annual performance and salary review
- Lunch and parking allowances
- Other Benefits: According to Labor Law, company regulations and internal policies of GPA Vietnam.
Địa điểm làm việc
- Thành phố Hà Nội
| Quy mô: | 100-199 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | ô số 10, Tầng 4, Tòa nhà D2 Giảng Võ - Phường Giảng Võ - Quận Ba Đình - Hà Nội. |
| Tên công ty: | Công ty Cổ phần Golden Path Academics Vietnam |
| Quy mô: | 100-199 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | ô số 10, Tầng 4, Tòa nhà D2 Giảng Võ - Phường Giảng Võ - Quận Ba Đình - Hà Nội. |
| Ngày đăng tuyển: | 26/11/2019 |
| Cấp bậc: | Mới tốt nghiệp |
| Học vấn: | Trung cấp |
| Số lượng tuyển: | 0 |
| Độ tuổi: | Không yêu cầu |
| Giới tính: | Không yêu cầu |
| Hình thức làm việc: | Toàn thời gian |
Thông báo
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