Tuyển Customer Service Manager
Mô tả công việc
· Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction
· Establishing and managing relationship with stakeholders
· Oversight of team – organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities
· Responsible for following agreed governance model, escalation & communication plan
· To ensure team members achieve agreed standards in relation to their job assignments
· To ensure training of new staff on the corporate policy rules to be adhered to
· To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
· To monitor and document work schedule of staff and absences
· Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
· Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates.
Yêu cầu ứng viên
· QUALIFICATIONS:
· Candidate must have Bachelor’s degree in business, or a related field
· Very exellence in English
· Must have any 3rd language (Mandarin, Japanese & Korean)
· EXPERIENCE:
· At least 08 years of professional experience in Customer Service/ Operation Management in Call Center or releate services, at least 03 years of senior management experience (Manager level)
· Must possess effective communication skills (written and verbal)
· COMMENTS:
· Ability to work under pressure
· Corporate and process mind
· Excellent communication and quality orientation.
Quyền lợi/Phúc lợi
· Talk when interview.
Địa điểm làm việc
- Thành phố Hồ Chí Minh
| Tên công ty: | Công ty TNHH Vietnam Concentrix Services |
| Quy mô: | 1000-4999 nhân viên |
| Lĩnh vực: | Nhóm nghề khác |
| Địa chỉ: | Tầng 4, 6 và 7, QTSC Building 1, Lô 34, đường số 14, Công vi, phường Tân Chánh Hiệp, Quận 12, TP Hồ Chí Minh |
| Ngày đăng tuyển: | 28/11/2020 |
| Cấp bậc: | Khác |
| Học vấn: | Trung cấp |
| Số lượng tuyển: | 0 |
| Độ tuổi: | Không yêu cầu |
| Giới tính: | Không yêu cầu |
| Hình thức làm việc: | Toàn thời gian |
| Quy mô: | 1000-4999 nhân viên |
| Lĩnh vực: | Nhóm nghề khác |
| Địa chỉ: | Tầng 4, 6 và 7, QTSC Building 1, Lô 34, đường số 14, Công vi, phường Tân Chánh Hiệp, Quận 12, TP Hồ Chí Minh |
Thông báo
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