Customer Service Representative/ Đại Diện Chăm Sóc Khách Hàng (1 Year Exp)

Mức lương

10 - 12 triệu

Kinh nghiệm

Dưới 1 năm

Hạn nộp hồ sơ

02/05/2025

Địa điểm

Hà Nội

Mô tả công việc

To provide customer care:

• Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
• Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
• Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.

To handle customer requests/ complaints and propose a solution

• Filter and assign requests to the relevant team/person.
• Monitor and follow up on the progress of resolving requests.
• Ensure requests are handled properly and on-time
• Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
• Propose solutions to customer requests/ complaints.

To manage customer database and customer relationships

• Update and maintain the customer information records, contact list.
• Develop and maintain customer relationships.

To support Production and other departments in customer-related matters

• Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
• Support Production in checking any order related matters such as instruction, input.
• Support Production in downloading, uploading, and order creation properly and on-time.
• Transfer finished materials to customers in case it cannot be transferred via systems
• Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
• Contact and inform customers of any billing matters that Accounting requires.
• Greet new customers
• Implement seasonal customer-related production workflow.
• Propose a solution for improvement of IT infrastructure and system for customer service activities.

Others related tasks as assigned

• Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
• Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
• Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
• Ensure customer service standards are aligned with the corporate standards/values

Yêu cầu ứng viên

• Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
• Experience: 6 months - 1 year of working experience with customer service and/or marketing and sales, English speaking...
• Languages:Good English
• Good communication skills, patient personality.
• Self-motivated with strong team skills, a high degree of punctuality.
• Hard-working and good health.

Quyền lợi/Phúc lợi

• 100% Insurance as Government's regulations (social insurance, medical insurance, unemployment insurance, etc.) during 2-month probation
• Rate night shifts: 135% salary, Rate holiday: 300% salary
• Company provides meals
• International, professional, creative working environment and talented teams
• Working from Monday-Saturday

Thời gian làm việc

• Willingness to work in rotational shifts (6:30am – 2:30pm, 2:30pm – 10:30pm, 10:30pm – 6:30am). Alternately work by week (one week for a shift)

Địa điểm làm việc

• 348 Kim Ngưu, Minh Khai, Quận Hai Bà Trưng, Thành phố Hà Nội