** Monitor customer requests/ complaints:
• Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/ people
• Follow up on all customer requests and ensure that clients receive the necessary responses/ information in due time
• Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
** Update customer requirements:
• Report and update customers requirement to management, related parties for working and feedback on the solutions
• Report customers new request/ concern. Feedback on customers satisfaction in terms of delivery, quality, service and support
• Provide monthly/ quarterly volume forecast to Sales Manager and Production Manager.
** Support sales team:
• Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.
• Support sales with various tasks including lead generation, competitor analysis, client database and key account plans
** Coordinate other departments in customer relations:
• Coordinate with Accounting to generate and update weekly/ monthly sales report to Sales Manager and Production Manager
• Properly handover the ongoing/ outstanding tasks among the daily shifts between CSOs and Night Shift Manager.

• Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
• Experience: At least 6 months - 1 year of working experience with customer service and/ or marketing and sales, English speaking… Experience with quality assurance and quality management for graphics and photos is an advantage
• Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese
• Competencies:
o Solid background in Customer Service
o Good communication skills
o Patient personality
o Self-motivated with strong team skills, high degree of punctuality
o Hard working and good health
** IMPORTANT NOTICE:
• Alternately work by week (one week for a shift)
• Willingness to work in shifts (6am – 2pm, 2pm – 10pm, 10pm – 6am).

• Competitive salary with up to 14 months of salary.
• Salary review once a year
• Annual luxury Kick-off vacation
•I nternational, professional, creative working environment and talented teams
• Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: team building, Football, English…).
• Insurance as Governments regulations (social insurance, medical insurance, unemployment insurance, etc.)
• AON Premium Healthcare Insurance package, with possibility to cover family members
• Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours
• Daily various foods, drink, and seasonal fresh fruits
• And many other benefits, lets join us to discover!