Trưởng Bộ phận Lễ Tân
Mô tả công việc
- To ensure SOPs are in line and followed by the team
- To welcome arriving and escort VIPs and bid farewell upon their departure
- To check and ensure that all rooms / suites assigned for VIPs are in good order and respective amenities are placed in prior to their arrival.
- To maintain close contact with guests to build up good relationships especially with return guests.
- To ensure that Guest History records are up-dated, accurate and organized in the system
- To ensure guest comments are followed up and acted upon without delay.
- To handle guests’ complaints, when necessary, concerning services of all areas of operation and followed up and corrective action is taken as soon as possible.
- To ensure effective communication and coordination within the Front Office and with other departments.
- To ensure that room occupancy forecast is not overbooked by the Reservation’s staff and to maximize room revenue.
- To maximize revenue and occupancy to the best of his / her ability and to suggest ways to make improvements, through training, control and management of room inventory.
- To update all manuals, policies and procedures, when required.
- To ensure all cash transactions handled by the Front Office personnel are done according to the guidelines set by the Director of Finance.
- To prepare the budget and all reports related to FO section
- To check and ensure that all rooms / suites assigned for VIPs are in good order and respective amenities are placed in prior to their arrival.
- To carry out regular training in order to ensure the highest levels of performance are maintained at all times.
Yêu cầu ứng viên
- Minimum 3 years of experience as Front Office Manager in luxury 5* Hotel/ Resort background
- Excellent in verbal and written skills in both Vietnamese and English.
- Expert in problem resolution skills, budget, manpower and expense management.
Quyền lợi/Phúc lợi
- Attractive salary and benefits
- Service charge as per Company’s policy
- 13th month salary
- Good opportunity for learning and development
- 12 annual leaves
- 8 days off per month
- Duty meal, uniform and parking provided by Company
- Yearly company Outing trip
- Insurances as per law
- Other benefits will be shared in the interview
Địa điểm làm việc
- Thành phố Đà Nẵng
| Quy mô: | 50-99 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | Khu du lịch Xuân Thiều - Phường Hoà Hiệp Nam - Quận Liên Chiểu - Đà Nẵng. |
| Tên công ty: | Công ty TNHH ODK Mikazuki Việt Nam |
| Quy mô: | 50-99 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | Khu du lịch Xuân Thiều - Phường Hoà Hiệp Nam - Quận Liên Chiểu - Đà Nẵng. |
| Ngày đăng tuyển: | 24/10/2020 |
| Cấp bậc: | Khác |
| Học vấn: | Trung cấp |
| Số lượng tuyển: | 0 |
| Độ tuổi: | Không yêu cầu |
| Giới tính: | Không yêu cầu |
| Hình thức làm việc: | Toàn thời gian |
Thông báo
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