Nhân Viên Quản Lý Dữ Liệu (Data Analyst)
Mô tả công việc
- Proposing and tracking Customer Care program to enhance customer satisfaction, customer loyalty & retaintion: Top VIP/Active/Sleeping New customer aquisition
- Customer Experience Management: Identification customer touch point; Analysis, Implemetation of measures and report of results
- Work alongside Brand Marketing team to support with store-level email marketing to drive footfall, including localised offers and event invites
- Working closely with Call Center team to get customers feedback, analysis and solve customer queries.
- Conducting Customer Survey for ensuring customer service quality meet with luxury standards
- Customer Commitment: Monitoring of Customer Complaint, Customer Satisfaction Goodwill maintenance.
Yêu cầu ứng viên
- Bachelor’s degree in Marketing, or General Business preferred.
- 2-3 years business experience MKT/CRM department of Luxury Hospitality/Luxury Retail Intermediate English and Vietnamese
- Advanced proficiency with Word, Access, PowerPoint and Excel is essential.
- Experience with marketing database platforms and campaign management tools required.
- Miticulous and result-oriented.
Quyền lợi/Phúc lợi
- Discuss during the interview
Địa điểm làm việc
- Thành phố Hồ Chí Minh








Quy mô: | 100-199 nhân viên |
Lĩnh vực: | Chưa cập nhật |
Địa chỉ: | tầng 3, tòa nhà Centec, 72-74 Nguyễn Thị Minh Khai, Phường Võ Thị Sáu, Quận 3, TP Hồ Chí Minh |