Giám Sát Chăm Sóc Khách Hàng (Customer Care Supervisor)
Mô tả công việc
- Welcome guests in a professional way & coordinate with CM distribute visit to ECs Update info on CRM.
- Become a service hub to receive all customer/student feedback/complaints as the center level. Create the ticket to follow up, resolve, and update until the cases are closed.
- Coordinate with Academic & Admissions to do the survey to customers & students all the time.
- Assign cabins for students learning Multimedia, doing Placement Test/First Class, or Level Test. Manage the cabin during the operation hours.
- Confirm attendance, book/cancel classes for customers.
- Print out the waiting list & attendance list of the classes; monitor the booking process by papers. Call customers to fill in under-attended classes.
- Encourage students to study by all channels, practice English, and participate in E-zone.
- Provide customer caring based on SOP, caring procedure to bring the VIP feeling to customers/students.
- Switch on/off and maintenance lights/computers/ air condition,…
- Answer incoming calls, within three rings, positively and warmly.
- Maintenance center operation: check the temperature of classes, keep center clean & tidy, good music, good smell.
- Support Academic & Admissions in the center's event organizing.
- Update the timetable of all the classes on the notice board.
- Support the MKT team to run the promotion campaign as the center level.
- Go around to all centers to support CCO based on the schedule.
- Assist Customer Care Manager in planning, recruiting, training, and coaching.
- Develop staff competency to increase the productivity of the team.
Yêu cầu ứng viên
- Experience in customer services.
- Analytical and critical thinking skills.
- Management skills.
- Customer-centric attitude.
- Well-developed presentation and communication skills.
- Dress Professionally.
- Possess strong written and verbal communication skills.
- Collaborate effectively with all stakeholders.
- Perform other tasks when assigned by line of managers.
Quyền lợi/Phúc lợi
- Free English course.
- Social insurance, health insurance.
- 13th payment.
Địa điểm làm việc
- Thành phố Hồ Chí Minh
| Quy mô: | 200-499 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | 112 Cao Thắng - Phường 04 112 Cao Thắng, Phường 04, Quận 3, TP Hồ Chí Minh- Quận 3 - TP Hồ Chí Minh. |
| Tên công ty: | Công ty TNHH Speak up Viet Nam |
| Quy mô: | 200-499 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | 112 Cao Thắng - Phường 04 112 Cao Thắng, Phường 04, Quận 3, TP Hồ Chí Minh- Quận 3 - TP Hồ Chí Minh. |
| Ngày đăng tuyển: | 23/10/2020 |
| Cấp bậc: | Khác |
| Học vấn: | Trung cấp |
| Số lượng tuyển: | 1 |
| Độ tuổi: | Không yêu cầu |
| Giới tính: | Không yêu cầu |
| Hình thức làm việc: | Toàn thời gian |
Thông báo
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