Tuyển Customer Relation Manager
Mô tả công việc
- Working with the Management Team, the Duty TCR Manager may be assigned or required to carry out specific projects aimed at improving standards within the Crescent Mall, for example customer care, or standard of service of contractors, reviewing all centre facilities, equipment & furniture.
- Directly liaise with the retailers within the Crescent Mall in the first instance, being their first point of contact for any issues the retailer would like to discuss, resolving or escalating as appropriate.
- Assist in overseeing the customer service and mall commercialisation aspects of Centre Management.
- Perform “Walk around” every day to highlight any area which has an adverse effect on either the operation, or presentation of the Centre.
- Liaising with both the Marketing Manager and Retailers and other parties regarding the booking & use of event space.
- Review & address lease line and sight line infringements in addition to other breaches of lease by tenants where required. Ensure tenants are compliant with legal obligations, Tenant Handbook rules and regulations.
- Working with the Operations Manager, the Duty TCR Manager will be required to ensure the delivery of the highest standard of service from all contractors, including Cleaning, Maintenance, Security, M&E and Waste Disposal.
- Assisting with rent collection and arrears control where required.
- Assist with petty cash reconciliation where required.
- Assisting the General Manager and Finance Department in maintaining absolute accurate records at all times of documentation including tenancy schedule, financial statements, leases and retailer files.
Yêu cầu ứng viên
- Tertiary qualifications with relevant management experience of at least 2-3 years working in a similar position.
- Advanced knowledge of Retail Building Management and Customer Service.
- Demonstrate Team Leadership and Client Liaison experience
- Ability to recognize problems or safety hazards and act upon same immediately, troubleshooting and implementing problem-solving skills.
- Ability to react quickly in emergency situations and make decisions which may involve the safety of others or a significant amount of money.
- Fluency in Vietnamese and English, both oral and written essential.
- Able to work evenings, early mornings, weekends and/or holidays.
Quyền lợi/Phúc lợi
- Trao đổi khi phỏng vấn
Địa điểm làm việc
- Thành phố Hồ Chí Minh
Quy mô: | 20-49 nhân viên |
Lĩnh vực: | Chưa cập nhật |
Địa chỉ: | Tầng 21, toà Tây - Lotte Center Hà Nội, 54 Liễu Giai, Phường Cống Vị, Quận Ba Đình, Hà Nội |
Tên công ty: | Công ty TNHH Savills (Việt Nam) |
Quy mô: | 20-49 nhân viên |
Lĩnh vực: | Chưa cập nhật |
Địa chỉ: | Tầng 21, toà Tây - Lotte Center Hà Nội, 54 Liễu Giai, Phường Cống Vị, Quận Ba Đình, Hà Nội |
Ngày đăng tuyển: | 29/04/2020 |
Cấp bậc: | Khác |
Học vấn: | Trung cấp |
Số lượng tuyển: | 0 |
Độ tuổi: | 25 - 40 tuổi |
Giới tính: | Không yêu cầu |
Hình thức làm việc: | Toàn thời gian |
Thông báo
Bạn chưa thể ứng tuyển, Vui lòng Đăng nhập nộp hồ sơ
Nếu chưa có tài khoản, hãy Đăng ký tài khoản với chúng tôi