Tuyển Collection Manager (Call Center)
Mô tả công việc
- To manage a team of 150 + agents
- To supervise and manage team leaders and team supervisors (TL, AM, DM etc.)
- Manage Early Collections Buckets: Pre-Due, B1New 0-30 and B1BOM 31-45 dues
- Manage with ACR of 5000+ for Pre-Due, 1000 for B1New and 450 for B1BOM
- Look at data and understand to apply the right dialing strategy – both Auto dial & Manual dial
- Drive performance of Buckets to achieve 100% of set targets
- Manages overall personnel performance and discipline
- Liaise with Client on collection strategy, risk and Operations Support
- Set KPIs for the staff and targets for them
- Should be strong on understanding of Numbers
- Ability to drive performance by improving hard work and skill of the agents & Team Leaders
- Evaluation of operational practices and procedures
- Provide direction to staff, ensure fix the problems
- Provide expertise and leadership in assigned functional area
- To ensure customer delivery metrics, revenue achievement.
- Employee care and Attrition should be under control
- Manage all client interaction and communication, should front end the relationship with the client
- Identify growth Opportunities by getting more business from the client
- Regular 1 to 1 with Team Leaders/ Supervisors and skip level with Agents
- Attrition Management and capacity planning
- Ensure team deliverables are met.
- Highlight issues faced by the team & ensure resolution most effectively
- Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork
- Provide advice and assistance to senior management in planning, implementation and evaluation to existing operations. systems and procedures
- Drive a culture of Learning within the team.
Yêu cầu ứng viên
- 8+ years Working experience in business operations field and at least 2 years team management experience (from Supervisor level up to manager), experience in collection is an advantage *Required skills
- Fluent in English(verbal/ written) preferred
- Strong Interpersonal and customer service skills
- Strong analytical and project management skills
- Excellent time management skills
- Proven problem solving skills
- Independent elaborative faculty
- Hands-on but structured approach
- Team spirit, persistent, highly trustworthy and loyal
- Intermediate computer skills.
Quyền lợi/Phúc lợi
- Talk when interview.
Địa điểm làm việc
- Thành phố Hồ Chí Minh
Tên công ty: | Công ty TNHH Vietnam Concentrix Services |
Quy mô: | 1000-4999 nhân viên |
Lĩnh vực: | Nhóm nghề khác |
Địa chỉ: | Tầng 4, 6 và 7, QTSC Building 1, Lô 34, đường số 14, Công vi, phường Tân Chánh Hiệp, Quận 12, TP Hồ Chí Minh |
Ngày đăng tuyển: | 28/11/2020 |
Cấp bậc: | Khác |
Học vấn: | Trung cấp |
Số lượng tuyển: | 0 |
Độ tuổi: | Không yêu cầu |
Giới tính: | Không yêu cầu |
Hình thức làm việc: | Toàn thời gian |








Quy mô: | 1000-4999 nhân viên |
Lĩnh vực: | Nhóm nghề khác |
Địa chỉ: | Tầng 4, 6 và 7, QTSC Building 1, Lô 34, đường số 14, Công vi, phường Tân Chánh Hiệp, Quận 12, TP Hồ Chí Minh |
Thông báo
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