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Việc làm Hồ Chí Minh
Customer Service Training Manager (Local Only)
Mô tả công việc
- Customer Service Training Manager will provide training for customer facing employees, partners and contractors to improve customer service. Their goal is to ensure that the training programs in place meet the needs of existing and new staff. As company expectations change or policies are created, Customer Service Training Manager plays a role in ensuring that the appropriate staff members receive relevant training so that they can perform according to company expectations.
- The customer service training manager will also work with customer excellence and Human resources to develop training materials to improve internal customer service in other department within the company.
- The Customer Service Training Manager role is to design and create and effective training solutions that enhance the business' unique culture, growing the reputation of the company and to enable the company’s future vision.
* Main Responsibility
- Create a training plan and implement training solutions to Customer services, Sales, agency;
- Create and update materials for customer service training;
- Conduct training for new joiners and exiting employees;
- Create a training plan for opening the Sales Gallery and a plan to evaluate level of service after that;
- Process feedback and evaluate the effectiveness of training programs, work to modify existing programs to improve them or create new programs;
- Create a team of Trainers to ensure employees are following customer services standards;
- Create a training matrix to managing training plans;
- Act as a role model demonstrate standards in behavior in every interaction with colleagues or customers;
- In-charge of customer service workshop;
- Regular check the Sales Galleries to maintain and manage highest level of customer service;
- Testing, monitoring and recognizing training results;
- Plan, organize own work to meet deadlines.
Yêu cầu ứng viên
- Bachelor's degree in Hospitality, International Relations, Business Administration
- Priority: additional qualifications of Customer Service management; building/ real estate management
- Foreign language: English
- 2+ years Management experience
- 3+ Training experience
- Feedback handling
- Analytical abilities
- Organizational skills
- Good communication, negotiation, persuasion skills;
- Performance evaluations
- Budgeting skills
- Good interpersonal skills
- Leadership abilities
- Coaching and mentoring skills
Quyền lợi/Phúc lợi
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
Địa điểm làm việc
- Thành phố Hồ Chí Minh
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| Quy mô: | 50-99 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | TMDV số 19, Tòa nhà Masteri An Phú, 179 đường Xa lộ Hà Nội - Phường Thảo Điền - Thành phố Thủ Đức - TP Hồ Chí Minh |
| Tên công ty: | Công ty TNHH Phát triển Bất động sản Masterise Homes |
| Quy mô: | 50-99 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | TMDV số 19, Tòa nhà Masteri An Phú, 179 đường Xa lộ Hà Nội - Phường Thảo Điền - Thành phố Thủ Đức - TP Hồ Chí Minh |
| Ngày đăng tuyển: | 23/03/2021 |
| Cấp bậc: | Trưởng nhóm/Giám sát |
| Học vấn: | Trung cấp |
| Số lượng tuyển: | 0 |
| Độ tuổi: | Không yêu cầu |
| Giới tính: | Không yêu cầu |
| Hình thức làm việc: | Toàn thời gian |
Thông báo
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