Customer Service Executive (Logistics/Forwarding) 3+ Years Exp
Mô tả công việc
We are looking for a Customer Service Executive with strong experience in handling export/import shipments, excellent communication skills, and a detail-oriented mindset. The successful candidate will be responsible for managing end-to-end logistics operations and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Handle all export/import shipments from and to Vietnam in compliance with internal policies and external regulations.
- Coordinate end-to-end customer service processes, including booking, cargo movement, data transmission, documentation, invoicing, and cost tracking.
- Liaise with booking teams, carriers, and overseas agents to secure space and arrange shipments (air & sea).
- Work closely with global agent networks to ensure smooth handling of shipments, including tracking and status updates.
- Negotiate with subcontractors and trucking providers to achieve competitive pricing.
- Prepare and manage full set of shipping documentation until file closure (export/import, ir/sea).
- Input and update shipment information in the internal system accurately and on time.
- Respond to customer inquiries professionally and ensure high customer satisfaction.
- Stay well-informed about services and provide suitable solutions/offers to clients.
- Prepare daily updates and accurate weekly/monthly reports for management.
- Perform other duties as assigned
Yêu cầu ứng viên
- Bachelor’s degree in Economics, International Business, Logistics, or a related field.
- Minimum 3 years of experience working in Freight Forwarding/Logistics, preferably at HCMC-based companies.
- Strong understanding of sea freight operations and pricing mechanisms.
- Excellent command of English (spoken & written). Chinese is a plus.
- Proficient in MS Office (Excel, Word, PowerPoint) and internet tools.
- Strong interpersonal and customer service skills.
- Detail-oriented, organized, and able to work under pressure.
- Good with numbers and reporting.
Quyền lợi/Phúc lợi
- Competitive salary: $500 – $700/month (based on experience).
- 13th-month salary bonus.
- Social and health insurance in accordance with Vietnam Labor Law.
- Professional, friendly, and dynamic working environment.
- Opportunities for career development and training.
Địa điểm làm việc
- 151 Bach Dang St., Ward 2, Quận Tân Bình, Thành phố Hồ Chí Minh
| Quy mô: | 50-99 nhân viên |
| Lĩnh vực: | Logistics & Chuỗi cung ứng |
| Địa chỉ: | 2/27 Đỗ Nhuận - Phường Sơn Kỳ - Quận Tân Phú - TP Hồ Chí Minh. |
| Tên công ty: | Công Ty Tnhh Olivin Logistics |
| Quy mô: | 50-99 nhân viên |
| Lĩnh vực: | Logistics & Chuỗi cung ứng |
| Địa chỉ: | 2/27 Đỗ Nhuận - Phường Sơn Kỳ - Quận Tân Phú - TP Hồ Chí Minh. |
| Ngày đăng tuyển: | 18/06/2025 |
| Cấp bậc: | Nhân viên |
| Học vấn: | Đại học |
| Số lượng tuyển: | 1 |
| Độ tuổi: | Không yêu cầu |
| Giới tính: | Không yêu cầu |
| Hình thức làm việc: | Toàn thời gian |
Thông báo
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