Client Service

Mức lương

Thương lượng

Kinh nghiệm

1 năm

Hạn nộp hồ sơ

22/09/2025

Địa điểm

Hồ Chí Minh

Mô tả công việc

• Explore, capture the needs and desires of new reach-out or existing clients inquiring a new service.
• Establish rapport with potential clients and nurture those relationships to build trust and facilitate conversions
• Clearly communicate the benefits of the company's products or services and tailor presentations to meet specific client needs through comprehension of operations procedures, industry knowledge, and understand the products and services, core values,... of Grace Skincare Clinic;
• Guide potential clients through the sales process, address objections, close the deal
• Collaborate with relevant teams to ensure a seamless client onboarding process client experience at the clinic.
• Follow up, track the performance of conversion rate, feedback for improvement and suggestion of new ideas, services, marketing campaigns, etc.
• Support other tasks as required by Line Manager/BOD
• 5.5 days / week, 10:00 AM – 07:00 PM from Monday – to Friday, 09:00 AM – 07:00 PM Saturday, Sunday. (1 day off and half a morning / week except Saturday, Sunday).

Yêu cầu ứng viên

• Graduation from College/University with related majors;
• At least 1 year holding similar position e.g. Customer service or Consultant;
  Good Communication Skills: VN-EN verbal and written skills are required (about 40% clients are English-speaking)
• Relationship Building: ability to build rapport, establish trust, and maintain positive relationships with clients
• Proactive, responsible, and confident, and have a service mindset;
• Adaptability and Problem-Solving: ability to adapt to changing market conditions, deal with various types of clients and overcome challenges in the client acquisition process.
• Strong analytical skills, ability to respond quickly to customers and understand customer needs (highest medical ethics - no closing sales).
• Strong desire to become an expert and work for an industry leader
• Preference will be given to those with:
  • Knowledge and experience in dermatology or the medical industry
  • Sales Skills: familiar with sales techniques: lead qualifying, need assessment, sales presentation, closing deals.

Quyền lợi/Phúc lợi

• Will be trained as a Professional Client Service Executive
• Working in professional, international standards with a team of experienced and ethical doctors
• The excitement and pride of working with the most Prestigious and caring medical provider in HCM
• Basic salary + monthly bonus + Loyalty Bonus+ 13th month salary
• Probation (02 months): 100% basic salary + bonus for outstanding performance during the probation period.
• No application of Sales Target for Client Service Executive
• Compensation based on competency, annual performance assessment, and salary review
• Annual leave, public holiday leave, Social insurance, annual health check-ups and other benefits according to Labor Law
• Discounts on skincare services for staff and family or friends
• Monthly Birthday party, Team-building, and Company offsite trip
• Practicing and growing your English language skills, and learning how to work with Western clients.
• Understanding the importance of corporate social responsibility: you will learn about the amazing Vietnamese NGOs (charitable organizations) and the causes that Grace Skincare Clinic and our staff passionately support.
• A unique and distinctive business model that focuses on best-in-class client experience (needs-based focus with no sales targets) and empowering women to feel confident.

Thời gian làm việc

• Thứ 2 - Thứ 6 (từ 10:00 đến 19:00)
• Thứ 7 - Chủ nhật (từ 09:00 đến 19:00)

Địa điểm làm việc

• Ground Floor, WMC Tower, 102C Cống Quỳnh, Phường Phạm Ngũ Lão, Quận 1, Thành phố Hồ Chí Minh