Chuyên Viên Chăm Sóc Khách Hàng (Student Success Consultant)
Mô tả công việc
Overview:
A Success Consultant at One on One English is the person who cares for students and parents in relation to our product and student success. This role's main responsibility is to ensure that both students and parents are satisfied with our product and service and to support their kids with good study habits to ensure progress in learning English.
Responsibilities:
- Build and maintain relationship with customers (parents and students)
- Follow up, Support and Update the students’ progress to their parents
- Follow up Students’ schedule and provide full support to make sure student have good study habit
- Take care, handle customer complaints, customer requests and giving appropriate feedbacks
- Follow up with Academic team to ensure Students’ progress and Students’ pathway
- Follow up and support Education Consultant (Sale) in managing student enrolment
- Improve Customer Service Quality and do surveys by NPS and other standards
- To Translate teacher’s feedback for students
- Other tasks given by Line Manager
Yêu cầu ứng viên
- Bachelor degree or above,
- Have at least 1 year experience working with children and parents
- Good English communication (written and oral)
- Soft skills: teamwork and Communication
- Ability to work well both in a team environment and independently
- Able to work under pressure and fast environment
Quyền lợi/Phúc lợi
- Opportunity to work at a start-up - an edtech Education field
- Have more chances to develop yourself and practice English all the times
- Room for professional growth and promotion
- Have chances to join training by great trainees from company
- Free snacks and drinks all the times and more than that
- Work in a clean and innovating environment
- Apply right now and join One on One English Family !
Địa điểm làm việc
- Thành phố Hồ Chí Minh
Quy mô: | Chưa cập nhật |
Lĩnh vực: | Chưa cập nhật |
Địa chỉ: | Lầu 10, Tòa Nhà PaxSky 17 Trương Định, Phường Võ Thị Sáu, Quận 3, TP Hồ Chí Minh |
Tên công ty: | Công ty TNHH One On One English |
Quy mô: | Chưa cập nhật |
Lĩnh vực: | Chưa cập nhật |
Địa chỉ: | Lầu 10, Tòa Nhà PaxSky 17 Trương Định, Phường Võ Thị Sáu, Quận 3, TP Hồ Chí Minh |
Ngày đăng tuyển: | 06/05/2020 |
Cấp bậc: | Mới tốt nghiệp |
Học vấn: | Trung cấp |
Số lượng tuyển: | 0 |
Độ tuổi: | Không yêu cầu |
Giới tính: | Không yêu cầu |
Hình thức làm việc: | Toàn thời gian |

Thông báo
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