• Process Customer’s orders; Liaising with Factories / Sales / Logistics/ Warehouse to ensure the Customers orders are delivered as planned.

• Input, verify and confirm customer orders and forecast

• Handle Customers’ enquirers and process order and monitor delivery status to ensure resolution to customer’s satisfaction.

• Provide daily administration support duties including updating of reports, documents, controls & filing.

• Ensure timely reporting and monitoring of inventory and backlog status.

• Monitoring of customer’s billing and conduct frequent credit check to ensure that credit facilities granted to customers are in line with Company policy.

• To provide speedy and accurate support to distributors and direct customers on matter pertaining to their orders.

• To provide logistics solution pertaining to customer needs.

• Investigate customer complaints, identify root causes and implement corrective actions

• Ensure timely closure of all complaints.

• Close monitoring of monthly sales target to ensure that it is in line with the monthly target.

• To assist sales personnel in processing sample to customers when required

• Other duties which may be assigned from time to time to achieve corporate objectives

* Key point of CS Team to coordinate with other teams/ departments to achieve company's business goals

* Other assignment based on company's requirement

• College Graduation

• CS experience

• Strong client-facing and communication skills

• Advanced troubleshooting and multi-tasking skills

• Customer service orientation.

• Good working environment and opportunities to improve will be offered for successful candidates