Tuyển dụng Customer Service Officer

Mức lương

Thương lượng

Kinh nghiệm

Không yêu cầu

Hạn nộp hồ sơ

09/01/2021

Địa điểm

Hồ Chí Minh

Mô tả công việc

1. Order taking

• Receive order, check order, credit status - payment plan and raise reques for release for ensure customer orders are processed smoothly and timely
• Create Sales order, create/ update delivery order accuracy as customer request and approved for release
• Checking ETA, arrange to delivery and resolved problems if any in professional way
• Well manage customer sales orders (including rebate by SO, free bag accumulate payback SO)/ Delivery order for create added value to customer through ensure credit availability accuracy as well as customer’s vehicle can pick up cement, drymix at out plants smoothly
• Provide information as customer request: credit status, volume etc timely…

2. Credit release mgt

• Update credit status & inform due date amount/date accuracy to customer and remind them to pay on time for getting incentives and avoid overdue charge
• Proactive to check customer payment credited in our bank account, coordinate with AR team for clear billing timely for ensure next customer orders are processed smoothly
• Well follow up actual payment vs plan, proactive to alert if customer failed payment as well has high overdue
• Coordinate with sales for high over credit limit/ overdue cases, discuss with customer for come up to win-win solution which balance with release quantity needs
• Prepare Reminder letter according to guideline of credit control policy
• Schedule to reject unused Sales order, expired DO for exsure credit availability accuracy

3. Well handle customer experience during O2C

• Well interaction with customer via phone/ email to clarify & understand customer needs/ requirement/ complain if any carefully with the very good customer service manner
• Proactive to coordinate with relevant cross functional team to discuss, investigate and suggest solution for approval or escalate to the right team to solve timely
• Request during & after dispatching: split sling Delivery order, delivery service at peak time, swap sales, sales return: well coordinate with relevant team and customer to complete requirement from end to end process including approval documents/ emails, VAT invoice and minutes of sales return
• Plan to visit customer/ market for more understand customers and our product, market

4. O2C Process improvement

• Continous to review and propose improvement ideas for more automation process with support by systems/ digital
• Proactive to report system bug/ error for fixing or to have alternative solution timely
• Contribute to the Customer care’s Knowlegde databases by sharing experience with customer in your working shift
• Promote customers to order via inseeconnect web/apps
•  

5. Reports

• Well hand over report notes after end of working shift
• Fullfil required reports as assign from time to time

Yêu cầu ứng viên

1. Educational Qualifications

• Colleague or University degree (Business administration)
• English & computer literacy: Intermediate level

2. Relevant Experience

• 1 - 5 year experience in Customer Service, exspecially in following shipment, goods
• Prefer candidates have nice voice
• Good at communication & problem solving
• Have experience in Sales process & distribution finished goods by road, waterway
• SAP application system is an advance
• Application software: MS office
• Good in writing skills both in Vietnamese and English
• Willing to work in Shifts

3. Leadership Competencies

• Customer focus
• Communication & negotiation
• Fosters teamwork and cooperation
• Analysis & Problem solving

Quyền lợi/Phúc lợi

• Working in TOP 100 Viet Nam Best Places To Work
• Full insurance
• Yearly bonus (KPI Performance)
• Health Insurance
• Health checking
• Year End party
• Annual leave: 14 day
• Laptop for work
• Professional environment
• Friendly colleagues open to sharing

Địa điểm làm việc

• Thành phố Hồ Chí Minh