- Process Customer’s orders; Liaising with Factories / Sales / Logistics/ Warehouse to ensure the Customers orders are delivered as planned.

- Input, verify and confirm customer orders and forecast

- Handle Customers’ enquirers and process order and monitor delivery status to ensure resolution to customer’s satisfaction.

- Provide daily administration support duties including updating of reports, documents, controls & filing.

- Ensure timely reporting and monitoring of inventory and backlog status.

- Monitoring of customer’s billing and conduct frequent credit check to ensure that credit facilities granted to customers are in line with Company policy.

- To provide speedy and accurate support to distributors and direct customers on matter pertaining to their orders.

- To provide logistics solution pertaining to customer needs.

- Investigate customer complaints, identify root causes and implement corrective actions

- Ensure timely closure of all complaints.

- Close monitoring of monthly sales target to ensure that it is in line with the monthly target.

- To assist sales personnel in processing sample to customers when required

- Other duties which may be assigned from time to time to achieve corporate objectives

- Key point of CS Team to coordinate with other teams/ departments to achieve company's business goals

- Other assignment based on company's requirement

- College Graduation

- CS experience

- Strong client-facing and communication skills

- Advanced troubleshooting and multi-tasking skills

- Customer service orientation.

- Good working environment and opportunities to improve will be offered for successful candidates