Retail Manager
Mô tả công việc
Overall purpose of the job:
- The Retail Manager has full P&L accountability and responsibility for the entire retail business unit of the company, and leads all employees across different functions in this business unit. As the retail shops are an integral part of our F&B operations, the Retail Manager works closely with F&B Operations Manager and his/her restaurant managers to ensure seamless operations and customer experience. The mission for the Retail Manager is to continue the growth of the retail business unit year on year, while maintaining the essence of the L’Usine brand identity as well as standing as the leading multi-brand concept store in the city.
Key Results Area
1. Financial
- Increase foot traffic, conversion rate, average basket size
- Monitor and maintain sell through rate within target
2. Customer
- Serve as the primary contact for VIP customers and all escalation of customer complaints and to immediately carry out service recovery
- To train sales staff on product knowledge, selling techniques and overall customer service steps, including how to deal with difficult situations
3. People
- Attract, build and retain talent
- Coach, mentor and lead an effective retail team
- Identify potential leader and successors
- Conduct performance reviews of direct reports
4. Update/develop SOPs including store visual merchandising guidelines
5. Discover New Brands/ Events/ Partnerships/ Marketing
- Find new CDG, new Rag & Bone, new local brands
- Develop and drive in-house lifestyle range namely kitchen, home, pantry
- Organize 1 event/quarter – book, art, charity, fashion (new brand launch or sales)
- Partnerships 1 tie-up/month – (examples: using our space for various purposes such as floral arrangement classes, monthly meet up space for local fashion designers/bloggers/photographers, etc.)
- Marketing – work with marketing department to develop online and offline strategy and plan including content and communications
Yêu cầu ứng viên
- Bachelor degree in any of the following: business administration, economics, or finance
- 5 – 8 years’ experience in retail industry
- Fluent in both verbal and written English
- Strong team leading skills
- Experience of managing budgets
- Ability to effectively priorities and execute tasks in a high-pressure environment
- Honest, hands-on, open-minded, friendly and leadership skill
Quyền lợi/Phúc lợi
- Trao đổi khi phỏng vấn
Địa điểm làm việc
- Thành phố Hồ Chí Minh
Quy mô: | 200-499 nhân viên |
Lĩnh vực: | Chưa cập nhật |
Địa chỉ: | 151C Hai Bà Trưng, Phường 06, Quận 3, TP Hồ Chí Minh |
Tên công ty: | Công ty TNHH L Concepts Việt Nam |
Quy mô: | 200-499 nhân viên |
Lĩnh vực: | Chưa cập nhật |
Địa chỉ: | 151C Hai Bà Trưng, Phường 06, Quận 3, TP Hồ Chí Minh |
Ngày đăng tuyển: | 26/11/2019 |
Cấp bậc: | Khác |
Học vấn: | Trung cấp |
Số lượng tuyển: | 0 |
Độ tuổi: | Không yêu cầu |
Giới tính: | Không yêu cầu |
Hình thức làm việc: | Toàn thời gian |
Thông báo
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