Customer Service Teamlead

Mức lương

Thương lượng

Kinh nghiệm

1 năm

Hạn nộp hồ sơ

25/11/2025

Địa điểm

Hồ Chí Minh

Mô tả công việc

As a Customer Service and Sales Lead, you will oversee and supervise a team of 5–7 employees to ensure the highest standards of customer service. Your role is to provide effective solutions to customer inquiries and issues, assign tasks, set priorities, and maintain efficiency and productivity while delivering service in a professional manner.

Responsibilities

• Manage daily operations within your assigned team, including process escalation, quality checks, and staffing requirements.
• Support your team by directly serving customers via online channels (live chat, Facebook, hotline) when needed, ensuring service excellence at all times.
• Enhance the customer experience by understanding customer needs, monitoring average response time, evaluating team performance, and implementing necessary improvements.
• Review and oversee team conversations with customers; provide coaching and development while tracking conversions and reporting results to the CEO on a weekly basis.
• Collaborate with the sales team to follow up on B2B opportunities and track performance.
• Provide leadership, guidance, coaching, and mentoring to inspire and empower team members to achieve operational goals.
• Maintain a professional and organized workspace, ensuring product quality and a consistently presentable showroom.
• Support individual team members in achieving their personal goals, including goal-setting, development planning, performance evaluations, improvement plans, motivation, and recognition.
• Facilitate effective communication across departments while fostering a positive and collaborative work environment.
• Build a strong, high-performing team through motivation, problem-solving, and effective conflict resolution.
• Provide regular and transparent updates on team performance to CEO

Yêu cầu ứng viên

• Minimum of 1 years customer service experience, with at least one year in team lead/supervisor position.
• Proactive attitude, hardworking, methodical and very structured, able to work both independently and within a team.
• Excellent verbal and written communication skills – both Vietnamese and English
• Skills in listening, problem solving, conflict handling as well as analysis, planning, management of competing priorities to meet multiple deliverables and deadlines, creativity in seeking new and better solutions, and forward thinking
• Ability to learn and adapt in a fast moving environment. Familiarity with Ecommerce is a plus.
• High collaboration with all departments, open-minded & flexible align the process with counterparts from other functions.

Quyền lợi/Phúc lợi

• 13th month Salary
• Quarterly performance bonus based on KPI
• 12-14 days annual leave
• Bonus for participating in floral industry events: March 8 (International Women’s Day), October 20 (Vietnamese Women’s Day), and February 14 (Valentine’s Day)
• Loyalty bonus (successful completion of service per year)
• Yearly salary increases according to company policy
• Social health insurance
• Paid Annual leave
• Professional and dynamic working
• Competitive Salary (to be discussed more in interview)
• Birthday welfare
• Parking allowance
• Teambuilding activities and social events (company trips, charity trip, New Year’s party, kickoff party, team building, lucky money)
• A chance to develop working practices and knowledge base with foreigner manager.
• A focus on personal and professional growth based on individual goals.
• Entitled to Vietnamese national and public holidays according to the labor code
  Other benefits as company’s regulation

Thời gian làm việc

• Thứ 2 - Thứ 6 (từ 09:00 đến 18:00)

Địa điểm làm việc

• 142 Nguyễn Văn Cừ, Phường Cầu Ông Lãnh, Thành phố Hồ Chí Minh