Team Manager (Japanese Speaking)
Mô tả công việc
Response & Service Delivery
- Participate in Business Review meetings, present operation results, collect feedback and address concerns.
- Use tools and strategy to monitor the performance of a team. Analyze non-satisfied cases, find root causes, work out action plans and monitor execution. Serves as the first line of management escalation.
- Tracks resolution speed and removes roadblocks (e.g., skill gaps, unclear process) preventing issues from being resolved.
- Analyzes the business impact and collaborates with different stakeholders to ensure the right resources are engaged proactively.
- Drive customer satisfaction when using Microsoft products and share customer success stories that have positive impact to customers’ business.
Team Operation Management
- Analyze team readiness strategy proactively, ensure the team has the correct readiness plan on both tech non-tech parts (such as compliance, service skill, etc.).
- Ensure team members follow Microsoft & Itechwx compliance and security policy.
- Identifies potential risks and implement optimized process to mitigate the risks.
- Maintain positive relationship with all team members, drive positive team morale.
Yêu cầu ứng viên
- Fluent in Japanese and English.
- Excellent communication skills.
- Have experience in managing the size from 50 experience, can lead the team independently.
- Strong pressure resistance can respond quickly to customer and internal needs.
- Have customer service experience, familiar with customer service business will be preferred.
- Strong interest in IT industry
Quyền lợi/Phúc lợi
- Salary range: 40 – 50M Gross
- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- 20 days leave (12 days of annual leave and 8 days of sick leave)
- Training will be offered
- Full working equipment will be provided Annual Health Checkup
- Activities: Birthday party, Employee engagement activities.
Thời gian làm việc
- Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)
- Working time: Rotation Shift, including: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for rest
Địa điểm làm việc
- VISTA Building, 19 Tan Cang St., Ward 25, Quận Bình Thạnh, Thành phố Hồ Chí Minh
Quy mô: | 200-499 nhân viên |
Lĩnh vực: | Công nghệ thông tin |
Địa chỉ: | Tầng 12 Opal Tower, số 92 Nguyễn Hữu Cảnh, Phường 22, Quận Bình Thạnh, TP Hồ Chí Minh |
Tên công ty: | Công ty TNHH iTechWX |
Quy mô: | 200-499 nhân viên |
Lĩnh vực: | Công nghệ thông tin |
Địa chỉ: | Tầng 12 Opal Tower, số 92 Nguyễn Hữu Cảnh, Phường 22, Quận Bình Thạnh, TP Hồ Chí Minh |
Ngày đăng tuyển: | 24/05/2025 |
Cấp bậc: | Trưởng/Phó phòng |
Học vấn: | Đại học |
Số lượng tuyển: | 1 |
Độ tuổi: | Không yêu cầu |
Giới tính: | Không yêu cầu |
Hình thức làm việc: | Toàn thời gian |
Thông báo
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