Workforce Admin Team Lead/HRIS Team Lead

· Department : HR SHARED SERVICES
· Reporting to : Workforce Admin Regional Lead
· Working location : Ho Chi Minh office
A / General job scope:
The Work Force Admin Team Lead provides leadership and direction to the Workforce Admin teams and provide subject matter expertise on respective process and performs administrative/ transactional activities (eg. HR database transactions).
B / Main responsibilities:
- Implements & monitors agreed quality standards, including reviewing and adjusting KPIs / SLAs of all HR process
- Lead, coach, motivate, train and inspire direct reports to deliver team and project goals and develop talented individuals who can move on to other HR roles or other roles in the business
- Provides day to day guidance and direction to the Workforce Admins teams to ensure excellent handling of queries and requests
- Oversees execution of all Work Force Admin Advisor/Specialist activities, plans daily service delivery and manages individual service performance
- Oversees compliance monitoring, quality assurance and data protection activities
- Drive operational efficiency with a focus on continuous improvement, customer service and meeting SLAs
- Ensure effective use of enabling technology including case management tool and building up information available to people managers and employees (FAQs, Knowledge Base)
- Monitor team performance and customer satisfaction with retained HR, business leaders and people managers. Analyses and improves team performance
- Review and approve creation and update in process documentation including but not limited to – HR Standard Operating Procedures (SOP), Standard Supporting Documents (SSD)
- Ensures review and execution process controls, quality and compliance activities (audits, SOP adherence, etc.)
- Primary back-up for Regional Lead in business meetings and administrative activities.