Operations Manager - Quản Lý Vận Hành Trung Tâm (Ngành Giáo Dục) - HCM

Mức lương

Thương lượng

Kinh nghiệm

Trên 5 năm

Hạn nộp hồ sơ

25/05/2025

Địa điểm

Hồ Chí Minh

Mô tả công việc

• Education center customer service improvement (70%):
  • Partner Relations and Customer Service Improvement:
    • Provide seamless operational and administrative experience for both teachers and students within the partner centers so that teachers can focus on teaching and coaching
    • Oversee center partner contract signing and teacher onboarding processes, facilitating smooth integration into the central operation framework
    • Develop scripts and service flow for customer touchpoints to ensure consistent and high-quality interactions
    • Manage individual teacher reports, monitoring performance and providing timely feedback.
  • Operations Management:
    • Led and managed a team of center administrators, providing guidance, and feedback, and fostering a positive work environment
    • Monitor attendance and tuition fee collection status, addressing discrepancies and ensuring accurate records
    • Conduct weekly administrative meetings with center partners to review operations, address challenges, and strategize growth.
    • Allocate resources effectively to optimize operational efficiency and support expansion plans.
    • Manage staffing requirements, including recruitment, training, and performance evaluations.
  • Resource Management:
    • Coordinate administrative shifts for the center admin team and manage timesheet records.
    • Oversee security and cleaning staff shifts, ensuring a safe and clean environment for students and staff.
    • Collaborate with HR for timesheet and payroll calculations, and manage other HR-related tasks.
    • Ensure efficient space management for rental schemes and class schedules.
    • Monitor room usage and track rental payment requests.
  • Class Operation and Management:
    • Create and manage class schedules to ensure optimal utilization of resources.
    • Manage attendance tracking and service calls to address student absenteeism and teacher concerns.
    • Monitor tuition fee collection status and ensure timely and accurate payment processing.
    • Prepare advance payments and manage petty cash for operational needs.
    • Oversee rental income collection and manage associated financial transactions.
    • Facilitate follow-up on teacher absences and manage communication with students and parents.
  • Center Growth and Development (30%):
    • Accompany Business Development managers in sales meetings with potential center partners
    • Improve center business performance by improving service quality and supporting in student acquisition
    • Coordinate offline events to promote the partner centers and engage with the local community.
    • Manage social media presence and online posts to drive brand awareness and engagement.
    • Contribute in strategic business development, identifying opportunities for growth and expansion, including center expansion and student body expansion through referral program
    • Build and maintain relationships with stakeholders, including teachers, students, and partners.
• Prefer a female candidate for this position.

Yêu cầu ứng viên

• Bachelor's degree in Business Administration, Management, or a related field (Master's preferred).
• Must have experience in education
• Previous experience in retail offline business, strategic operations management, business development, or related roles is highly desirable.
• Strong interpersonal skills with exceptional customer service, communication, and presentation abilities
• Proficiency in using spreadsheets and operational software/systems.
• High attention to detail and strong organizational skills.
• Ability to manage and lead a diverse team of staff effectively.
• Strong problem-solving and decision-making capabilities.
• Familiarity with HR processes, timesheet management, and payroll calculations.
• Proven ability to manage multiple tasks and responsibilities concurrently.
• Prefer a female candidaten for this position.

Quyền lợi/Phúc lợi

• Competitive remuneration.
• 14-day annual leave.
• 100% salary probation.
• Experience working in a fast-paced EdTech company based in Singapore, Vietnam, and Indonesia.
• Professional development opportunities in EdTech, teaching, and curriculum development.
• Opportunity to impact Vietnamese education and learning.

Địa điểm làm việc

• Copac Square, 12 Tôn Đản, Quận 4, Thành phố Hồ Chí Minh