Guest Service Agent - Nhân Viên Trực Tổng Đài

Mức lương

Thương lượng

Kinh nghiệm

Không yêu cầu

Hạn nộp hồ sơ

30/04/2025

Địa điểm

Hà Nội

Mô tả công việc

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
• Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.
• May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Yêu cầu ứng viên

• Education and Experience
  • Degree of English/Hospitality/Tourism other relevant major
  • Good communication both in English and Vietnamese
  • Excellent interpersonal skills with demonstrated customer service focus
  • Ability to multi-task
  • Able to work shifts
  • Experience of a similar position in 4 or 5-star hotels is preferred
• Personal Attributes
  • Dependability
  • Positive Demeanor
  • Presentation
  • Integrity
  • Safety Orientation
  • Adaptability/Flexibility
  • Stress Tolerance
• Interpersonal Skills
  • Team Work
  • Customer Service Orientation
  • Interpersonal Skills
  • Diversity Relations
• Communications
  • Listening
  • English Language Proficiency
  • Telephone Etiquette Skills
  • Applied Reading
  • Writing
• Analytical Skills
  • Problem Solving
  • Learning
  • Computer Skills
  • Decision-Making
• Organization
  • Multi-Tasking

Quyền lợi/Phúc lợi

• 60 days probation with Full salary & Social Insurance
• Service charge every month after probation
• Attractive remuneration package & 13th-month salary
• Professional training courses
• Professional workplace with young, dynamic, and excellent team members
• Duty meal & Uniform provided
• 05 working days/week.
• Participate in team building and TakeCare activities of the team and hotel
• Health check every year
• Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
• Start your career path in the biggest and one of the most prestigious hotel companies worldwide

Địa điểm làm việc

• Sheraton Hanoi Hotel, Quận Tây Hồ, Thành phố Hà Nội