Tuyển Nhân viên Chăm sóc Khách hàng (Customer Service Officer)

* Monitor customer requests/ complaints:
- Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.
- Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time.
- Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
* Update customer requirements:
- Report and update customer's requirement to management, related parties for working and feedback on the solutions.
- Report customer's new request / concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.
- Provide monthly / quarterly volume forecast to Sales Manager and Production Manager.
* Support sales team:
- Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.
- Support sales with various tasks including lead generation, competitor analysis, client database and key account plans
* Coordinate other departments in customer relations:
- Coordinate with Accounting to generate and update weekly / monthly sales report to Sales Manager and Production Manager.
- Properly handover the ongoing / outstanding tasks among the daily shifts between CSOs and Night Shift Manager.