Tuyển Customer Service Officer

- Re-enrolment:
+ Responsible for re-enrolment monthly target.
+ Fill up classes with students to meet the minimum number of students
in each class.
+ Do re-enroll and care call.
+ Consult extra course at AEG.
- Course Administration:
+ Prepare and maintain class folders.
+ Manage class information/schedule: open, cancel, delay, start date, end
date, term/final test, parents meeting Deliver product presentations.
+ Update parents/ students with course progress.
+ Input results.
- Customer Service:
+ Support with organizing events/activities for students.
+ Handle students’ requests/complaints on a daily basis.
+ Prepare and do customer survey (via hardcopy form and telesales).
+ Check attendant Call absence.
+ Visit class.
- Admin Tasks:
+ Update student list daily.
+ Manage enrolment document.
+ Update and manage student information.
+ Check and follow up all requests till the end.
+ Manage transfer fee/transfer class/save fee document.