Tuyển Customer Service Manager

- Implement and deployment of the customer care program.
- Proposed solutions to support sales development capabilities.
- Implement and deploy Commercial and Marketing Dept. events.
- Support other Marketing activities
- Set up plans for MPS’s Map Club members upon 2 key crop seasons Summer-Autumn and Winter-Spring for all events.
- Improve the customer service experience and customer engagement.
- Take ownership of customer issues with the company and following problems through to resolution.
- Set clear missions and deploy strategies towards customer service.
- Develop service procedures, policies and standards.
- Keep accurate records and document customer service activities.
- Keep ahead of competitor developments and apply best practices for areas of improvement for MPS’s customer service.
- Control resources and utilize assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved CS budget.
- The ability to maintain calm under pressure.
- Computer literacy in order to prepare proposal, reports and results of the event/activities.