Tuyển Customer Care Manager (Trưởng Phòng Chăm Sóc Khách Hàng)

Công ty TNHH Vietnam Trusting AI

Mức lương: 25 - 30 triệu Kinh nghiệm: 4 năm Nơi làm việc: Tp Hồ Chí Minh

Trình độ: Đại học Đã hết hạn

Nộp đơn Lưu việc làm

Mô tả công việc

- Customer care staff management, training and guidance on product knowledge and customer care skills
- Manage and be responsible for all activities of the Customer Care Department, call center and settlement of customer complaints
- Evaluate customer satisfaction with the company, department and staff
- Deploymenting customer care policies, programs and procedures for employees
- Check the implementation of each employee's goals. Regularly evaluate, plan to adjust and support employees to achieve goals
- Proposing solutions and strategies to retain customers
- Regularly or irregularly reporting on customer service activities
- Carry out other tasks as assigned by the Board of Directors

Yêu cầu công việc

- Graduating from university
- Fluent in English or Chinese
- At least 4 years of experience in the same position and 1 year of management (or higher) in finance
- Withstand high work pressure
- Honest, hard-working
- Ability to establish relationships and handle conflicts and complaints
- Skill of making and analyzing reports
- Communication skills

Phúc lợi công việc

- Probationary: 100% of official salary - Salary: negotiate
- The dynamic, youthful, friendly and professional environment has opportunities for advancement
- Office available laptop, headset. Fully equipped: water heater, microwave, instant noodles, soft drink, ...
- Lucky money for birthdays, holidays, weddings
- Team building, annual vacation tourism
- Work time: 5day/week, an eight hour day
- Quarter reward, Tet holiday bonus