Trưởng Phòng Chăm Sóc Khách Hàng
Mô tả công việc
• Managing day to day operations within the Customer care inhouse team including process escalations, quality checking, and staffing needs.
• Deliver great customer experience when there is a customer interaction - both customer and buyer side.
• Track and improve performance of all staff (included the BPO and inhouse) ensuring they meet the target KPIs.
• Providing regular and transparent feedback and reporting on Customer Care performance to management.
• Continuously improving the performance of your team.
• Implementing new and innovating existing customer service processes.
• Developing training plans for new agents and maintaining continuous training for existing agents.
• Improve the tracking of all the KPIs by optimizing the reports.
• Continuously improve cost per order.
Yêu cầu công việc
• At least 7 years of experience in customer service environment.
• Excellent track records in team performance and improvement.
• Strong performance management skills including the ability to train and develop call center agents.
• Ability to identify call center’s performance gaps and provide solutions through root cause analysis and problem solving.
• Technical expertise and ability to implement and test contact center systems.
• Ability to operate multi-platform customer contact systems.
• Ability to work independently and proactively take on new responsibilities where most needed.
• Proficiency in English and Vietnamese.
Phúc lợi công việc
• Deal with the company.
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Nộp đơn dưới đây
Công ty TNHH Chuyển Phát Nhanh Lazada Việt Nam
05/03/2021
Tp Hồ Chí Minh
Trưởng phòng/ Quản lý cấp trung
Chăm sóc khách hàng
Bất kỳ
Cao đẳng
7 năm
Nam nữ
Công ty TNHH Chuyển Phát Nhanh Lazada Việt Nam