Trưởng Phòng Chăm Sóc Khách Hàng
Mô tả công việc
- Go around to all centers to supervise day-to-day operation and support CCO based on schedule.
- Take ownership of customers issues and follow problems through to resolution in a timely manner.
- Plan, recruit, train and coach CCO.
- Develop staff competency to increase the productivity of the team through encouragement and empowerment.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Develop service procedures, policies and standards.
- Maintain accurate records and document all customer care activities and discussions.
- Assess service statistics and prepare detailed reports on the findings.
- Manage the approved budget of the customer care department.
- Stay informed on the latest industry techniques and methods.
- Other task from line manager.
Yêu cầu công việc
- University degree or above.
- At least 3 years experience in customer services.
- Fluent in English.
- Analytical and critical thinking skills.
- Good leadership and interpersonal skills.
- Well-developed presentation and communication skills.
Phúc lợi công việc
- Deal with the company.
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Nộp đơn dưới đây
Công ty TNHH Speak up Viet Nam
04/02/2021
Tp Hồ Chí Minh
Trưởng phòng/ Quản lý cấp trung
Chăm sóc khách hàng
Tiếng Anh
Đại học
3 năm
Nam nữ
Công ty TNHH Speak up Viet Nam