Trưởng Nhóm Chăm Sóc Khách Hàng
Mô tả công việc
- Build strategic plan, set KPIs for each member & Manage Seler Care Team to meet the KPIs for months, quarters and years.
- Lead from the Front: Hit personal performance goals and training the team hand in hand.
- Take ownership of team development and performance in quantity & quality metrics.
- Communicate and collaborate effectively with Leadership team to execute campaign strategy (Lead about 15 agents).
- Prospecting leads and identifying key business partners for Shopee platform.
Yêu cầu công việc
- At least 2 year experience in Sale/Telesales, Business Development ( SME, C2C, B2C,...).
- Fluent in English.
- Ability to manage 10 - 15 staffs.
- Proven skill to accurately analyze and interpret data. Utilize data to improve team performance
- KPI-driven attitude and eagerness to adapt with the dynamic sales environment of e - commerce.
- Prior successful experience in telemarketing and training.
- Provide market insights from seller's' perspective, including understanding products, sellers, market & competitor dynamics.
- Have a strong affinity for critical thinking, hands-on execution, communication, time management, problem solving, and result-orientation.
- Strong interpersonal skill and leadership.
Phúc lợi công việc
- Deal with the company.
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Nộp đơn dưới đây
Công ty TNHH Shopee - Chi Nhánh Thành Phố Hồ Chí Minh
09/01/2021
Tp Hồ Chí Minh
Trưởng nhóm / ban
Chăm sóc khách hàng
Bất kỳ
Cao đẳng
2 năm
Nam nữ
Công ty TNHH Shopee - Chi Nhánh Thành Phố Hồ Chí Minh