Nhân Viên Chăm Sóc Khách Hàng (Customer Service Officer)

Chi nhánh Công ty Cổ phần AEG - Việt Nam

Mức lương: Thỏa thuận Kinh nghiệm: 1 năm Nơi làm việc: Tp Hồ Chí Minh

Trình độ: Cao đẳng Đã hết hạn

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Nộp đơn Lưu việc làm

Mô tả công việc

Re-enrollment:
- Responsible for re-enrollment monthly target
- Fill up classes with students to meet the minimum number of students in each class
- Do re-enroll and care call
- Consult extra course at AEG
Course Administration:
- Prepare and maintain class folders
- Manage class information/schedule: open, cancel, delay, start date, end
date, term/final test, parents meeting Deliver product presentations
- Update parents/ students with course progress
- Input results
Customer Service:
- Support with organizing events/ activities for students
- Handle students’ requests/ complaints on a daily basis
- Prepare and do customer survey (via hard copy form and telesales)
- Check attendant Call absence
- Visit class
Admin Tasks:
- Update student list daily
- Manage enrollment document
- Update and manage student information
- Check and follow up all requests till the end
- Manage transfer fee/transfer class/save fee document

Yêu cầu công việc

- Graduated College/University in Economics, Business Administration Foreign Language or equivalent fields
- At least 1 year(s) of working experience in the equivalent positions
- Strong customer service skills
- Good communication and persuasion skills
- Problem analytical and solving abilities
- Good at English
Working Location:
- AEG - 673 Nguyen Huu Tho Street., Phuoc Kieng Ward, Nha Be District, Ho Chi Minh City
- AEG - 190 Quang Trung Street, Ward 10, Go Vap District, Ho Chi Minh City

Phúc lợi công việc

- Competitive basic salary + bonus
- Professional and holistic training
- Creative, supportive and competitive colleagues
- 12 days annual leave + 4 days sick leave
- Insurance is paid in full salary
- Discount on English courses for IELTS preparation at AEG Vietnam
- Discount for employee' children
- Other benefits: laptop, telephone, uniform, free employee parking