Nhân Viên Chăm Sóc Khách Hàng

Chi nhánh Công ty Cổ phần AEG - Việt Nam

Mức lương: Thỏa thuận Kinh nghiệm: 1 năm Nơi làm việc: Tp Hồ Chí Minh

Trình độ: Cao đẳng Đã hết hạn

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Nộp đơn Lưu việc làm

Mô tả công việc

Re-enrolment:
● Responsible for re-enrolment monthly target
● Fill up classes with students to meet the minimum number of students in each class
● Do re-enrol and care call
● Consult extra course at AEG
Course Administration:
● Prepare and maintain class folders
● Manage class information/schedule: open, cancel, delay, start date, end date, term/final test, parents meeting Deliver product presentations
● Update parents/ students with course progress
● Input results
Customer Service:
● Support with organizing events/ activities for students
● Handle students’ requests/ complaints on a daily basis
● Prepare and do customer survey (via hardcopy form and telesales)
● Check attendant Call absence
● Visit class
Admin Tasks:
● Update student list daily
● Manage enrolment document
● Update and manage student information
● Check and follow up all requests till the end
● Manage transfer fee/transfer class/save fee document

Yêu cầu công việc

● Graduated College/University in Economics, Business Administration, Foreign Language or equivalent fields
● At least 1 year(s) of working experience in the equivalent positions
● Strong customer service skills
● Good communication and persuasion skills
● Problem analytical and solving abilities
● Good at English

Phúc lợi công việc

● Competitive basic salary + bonus
● Professional and holistic training
● Creative, supportive and competitive colleagues
● 12 days annual leave + 4 days sick leave
● Insurance is paid in full salary
● Discount on English courses for IELTS preparation at AEG Vietnam
● Discount for employee' children
● Other benefits: laptop, telephone, uniform, free employee parking