Human Resources Manager (Hospitality Industry)

***OBJECTIVE:
1. To be responsible for planning, managing, controlling, coordinating and participating in Talent & Culture activities.
2. To be responsible for the formulation, recommendation and implementation of hotel policies and procedures.
3. To be responsible for planning, coordinating and conducting training need analysis and training programs together with the Training Manager (if any) in order to enhance the quality service and to improve the staff performance and efficiency in handling hotel guests.

***RESPONSIBILITIES:
- To manage the Talent & Culture department ensuring staff comply with hotel policies and procedures and local and government regulations.
- To develop and implement recruitment and screening systems and procedures in order to attract the most qualified candidates for position vacancies in the hotel.
- To coordinate with requisitioning departments, the recruitment of employees following established standards, policies and procedures; to assist them in the orientation, training, development and evaluation of their personnel.
- To be fully in charge of Training:
+ To work with Training Manager to ensure that all training activities are in accordance to the needs of the hotel and all training programs have been smoothly executed.
+ To analyze training needs in the hotel with Training Manager
+ To review training policies, procedures and practices and recommend any improvement to the management with Training Manager.
+ To work with Training Manger for assisting department heads and department trainers to conduct job skill and generic training for their staff.
- To maintain and update policies and procedures and other Talent & Culture matters.
- To monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process.
- To prepare for management report such as salary scales, manning guide in accordance with hotel and government requirements.
- To prepare the related budget of the Talent & Culture department.
- To recruit the qualified personnel for each department based on the personnel requisition form approved by the divisional head and General Manager.
- To analyze the hotel manpower requirements in order to recommend on selection and development activities to meet those requirements.
- To monitor present and future trends in the local labor situation, social legislation and make any recommendations to the hotel management.
- To review personnel policies, procedures and practices and recommend any changes, modification or updating to the management.
- To monitor and review the hotel’s benefits and compensation levels and recommend any appropriate changes.
- To monitor the progress of succession plan and recommend any internal promotion for those completing the succession plan with satisfactory performance.
- To prepare and issue correspondences relating to the Talent & Culture department.
- To conduct weekly and monthly meeting with the Talent & Culture staff for assignment follow up and information dissemination purposes.
- To investigate and review all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. To consult with department heads an appropriate action and recommend the final results in consultation with the General Manager.
- To ensure staff comply with the hotel policies and procedures as well as government regulations pertaining to employment practice.
- To work with Training Manager to ensure that the internal training programs are conducted as planned to improve staff knowledge and necessary skills up to the hotel and Accor standards.
- To implement and monitor effective employee relations and motivation programs in the hotel.
- To coordinate and execute employees’ social, athletic and recreational activities.
- To maintain a good working relations with all departments and all external contacts: government officials, labor, tax, immigration and lawyer’s office, Talent & Culture associations.
- To coordinate functions and activities with other departments professionally.
- To follow up monthly department meeting minute and submitted to GM
- To do HR Indicator monthly report to Accor Vietnam
- To send monthly outstanding leave report to Department