Customer Services Executive (Open new fresher)

Công ty TNHH một thành viên Pacific Cross Việt Nam

Mức lương: Thỏa thuận Nơi làm việc: Tp Hồ Chí Minh

Trình độ: Đại học Đã hết hạn

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Nộp đơn Lưu việc làm

Mô tả công việc

I – GENERAL FUNCTION:
A Customer Service Executive is responsible for managing incoming calls and providing information regarding requests, concerns, and inquiries about products and services of PCV to satisfy customers.

II – DUTIES & RESPONSIBILITIES:
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle inquiries about products and services
• Be in-charge of hotline in and out of working hours (including holidays) as assigned
• Handle various insurance products as assigned
• Perform customer verifications
• Process orders, forms, applications and requests
• Organize workflow to meet customer time frame
• Keep records about customer interactions and transactions
• Maintain customer databases and administrative relations
• Handle other duties as assigned

Yêu cầu công việc

III – QUALIFICATIONS:
• Graduated from University or College
• Experience in insurance industry, customer services is a plus
• Be able to work independently and proactive under the high pressure
• Positive attitude with a "can do" approach
• Remain helpful, tactful and courteous attitude
• Proficiency with MS office, detail-oriented and good in English
• Strong communication, problem-solving and negotiation skills

Phúc lợi công việc

IV. BENEFITS:
• Full social and health insurance, 13th monthly salary and company trip every year
• Private high standard health care insurance after one year of contract
• Great opportunity to develop long-term career with a fast-growing company; Wide opportunity for promotion
• Friendly and professional working environment where you are respected and encouraged to do better everyday
• Join our young dynamic team to explore more