Customer Service Team Leader (Outbound, Inbound)
Mô tả công việc
- Monitoring and evaluating employees' work
- Manage/ monitor/ support agent in daily operation to ensure daily/ weekly/ monthly KPI
- Support knowledge and support information about technical, electronics for agents
- Develop plans for training and re-training for employees
- Support to resolve complaints with customers according to job requirements
- Experience in quality support and training, operational management in the field of customer care (priority for Technical)
- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
- Check attendance, calculate incentives for agents.
- Other tasks assigned by OPD
Yêu cầu công việc
- At least 01 year experience as outbound/inbound Team Leader (directly manage a team).
- Fluent English (both verbal and written)
- Data-driven, self-motivated, can-do attitude, supportive mindset
- Good at planning and organizing, communication, presentation, interpersonal and problem solving
- Work independently and proactively take on new responsibilities
Phúc lợi công việc
- Salary 12Mil - 18Mil
- Annual leave 18 days
- Annual salary increase
- Social insurance, health insurance, unemployment insurance in accordance with the law
- Health care (PVI) insurance package.
- International, fair and transparency working environment.
- The 13th month salary regime
- Annual company trip
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Nộp đơn dưới đây
Công ty Cổ phần Altius Link Việt Nam
05/05/2020
Tp Hồ Chí Minh
Trưởng nhóm / ban
Tiếng Anh
Tiếng Anh
Cao đẳng
1 năm
Nam nữ, từ 28 tới 33 tuổi
Công ty Cổ phần Altius Link Việt Nam