Customer Service Executive (Airfreight)

1. Documentation handling

• Handling export shipments including issuing docs (awb), sending pre-alerts, issuing debit notes, inputting date into system/FMS
• Handling import shipments including liasing with cnee, sending pre-alerts, release AN/DN, issuig debit notes, input data into system
• Ensure efficient communication & follow up with local customer & related parties to expedite shipments timely & properly according to customer's demand
• Ensure all data entered into system timely & accurately
• Check & coordinate with accounting dept. to issue VAT invoice for all customers/shipments by month end
• Check & do filing on a monthly basis as per standard requirements

2. Payment following up

• Follow up with accountant to issue invoice & collect payment for non-credit customer upon cargo/docs release
• Assisting accounting dept. to follow up OTS of credit customers & remind customers by due date
• Input data into system & prepare payment documentation for suppliers, overseas agents to submit to accouting dept.

3. Report

• Update daily log report (for export & import) with all shipmment details & status
• Daily tracing/check with airlines/TCS on export/import shipment status & update to customers/overseas agents

4. Others

• In charge for admin tasks for the team
• Other tasks as assigned by CS Manager