Customer Service Executive

* Job Purpose:
- Build Value Added to Company’s brands and images to Customers
- Maximize sustainable relationships of trust with customers through open and interactive communication.
- Assist Sales team to take customer’s demand and generate orders
- Provide services to customers before, during and after purchases
* Job Responsibilities:
- Keep frequent contact with customers to know their order trend
- Key order into SAP system and manage order until goods is delivered via web portal and email.
- Coordinate with customer and internal departments to push delivery and meet personal/team delivery target monthly.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, working out the best solution to the problem; conducting corrective actions, following up to ensure completed resolution.
- Assist Accounting team to push payment collection.
- Follow other jobs assigned by seniors.