Customer Service Agent

Công ty TNHH Thực phẩm Ân Nam (Annam Group)

Mức lương: Thỏa thuận Kinh nghiệm: 1 năm Nơi làm việc: Tp Hồ Chí Minh

Trình độ: Cao đẳng Đã hết hạn

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Nộp đơn Lưu việc làm

Responds to customer request sent to office, telephone, fax, mail, (visit)
Call the customer to confirm the information about the order
Receive and handle customer requests for Nespresso products and services via phone, email, and other channels.
Receive and process enquiries from customer on the complaint and warranty. Consult the product information, inquiries and guide customers to order steps. Gather information, feedback from customers during the support process.
Able to identify customers’ needs and advises them depending on their request or transfers the call to the right person to do so
Proactively initiates contact with targeted accounts to propose products & support sales
Guaranties customer a professional and timely service:
Guaranties customer satisfaction handling professionally their request (proper phone etiquette, make sure all request are being treated on time)
Produces reports accurately and on time in order to minimize mistakes and delays
Handles administrative tasks:
Document each customer request:
Records all customer request for reference by using the tools provided
Reporting:
Records unfulfilled customer orders, customer complaints, and reports them to relevant parties

Bachelor’s degree major in Business Administration, Customer Service, Foreign Language or related fields.
Minimum of 1 year experience in customer service.
Excellent communication skills – written and verbal (Vietnamese and English) with strong listening, problem solving and greeting attitude.
Having knowledge, understanding of e-commerce is an advantage.
The voice is clear, easy to hear, friendly, polite. Good reading and writing skills.
Great interpersonal skills and teamwork oriented: interact effectively with all levels and function as an effective team member
Dynamic, good ethics, enthusiasm, professionalism, positive, meticulous and work in a "can-do" attitude.
Product and customer knowledge