Tuyển Operations Manager (For Professional Services)
Mô tả công việc
- The Professional Services Leader will lead the senior IT technical team to deliver project works/ solutions related professional services for Tek Experts’ clients. The Professional Services Leader will establish and manage the customer relationship, be responsible to define/ lead client professional service engagements and to develop new business opportunities.
- The Professional Services Leader will lead client discussions and develop engagement strategies to address client business needs. This role will also lead the contract negotiation/ manage day-to-day commercial and IT technical team activities, monitor progress for successful delivery of all project works/ solutions.
- Responsibilities:
- Manages the customer relationship road map from a strategic relationship perspective.
- Negotiates contract terms and/or amends established contract terms and Service Level Agreements (SLAs) with customers.
- Demonstrated strategic capability to look beyond the customer and understand the end market and industry.
- Owns the execution of operational SLA delivery and escalations.
- Responsibility for projects Profit & Loss (P&L) as well as Contract pricing.
- Defines/ Manages the Team organization structure and staffs appropriately for effectively support customer contract terms and SLAs.
- Manages the performance, developments, and rewards for direct reports.
- Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction.
- May perform other duties and responsibilities as assigned.
Yêu cầu ứng viên
- Excellent communication skills.
- Advanced contract and negotiation knowledge/experience at a more strategic level.
- Strong proficiency in Request for Proposal (RFP) process
- Leadership/people-management skills.
- Strong customer service skills and experience.
- Strong financial and analytical ability
- Strong and convincing communication skills.
- Good presentation skill
Quyền lợi/Phúc lợi
- Trao đổi khi phỏng vấn
Địa điểm làm việc
- Thành phố Hà Nội
| Quy mô: | 200-499 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi |
| Tên công ty: | Công ty TNHH Một Thành Viên Tek Experts |
| Quy mô: | 200-499 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | Lotte Building, 16th Floor, 54 Lieu Giai street, Doi Can Ward, Ba Dinh District, Ha Noi |
| Ngày đăng tuyển: | 04/05/2020 |
| Cấp bậc: | Khác |
| Học vấn: | Trung cấp |
| Số lượng tuyển: | 0 |
| Độ tuổi: | Không yêu cầu |
| Giới tính: | Không yêu cầu |
| Hình thức làm việc: | Toàn thời gian |
Thông báo
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