Trưởng Nhóm Chăm Sóc Khách Hàng (Senior Customer Care - HCM)

· Manage and allocate tasks for team members.
· Training and coaching members.
· Evaluate team members performance.
· Recruit and supervise collaborators.
· Check attendance and process payroll for team members.
· Coordinate with other departments for related tasks.
· Control service quality
· Receive and respond to complaints from parents and students.
· Manage and control quality of Center’s events/club.
· Organize and manage classes.
· Regularly take care of students and ask for parents’ feedbacks.
· Regular monitor students progress.
· Ensure students retention as target.
· Other tasks assigned by Center Supervisor or Center Manager.