Quản Lý Đào Tạo (Training Manager)

- Ensure the efficient running of the Training department including Great Food, Great Service, including Excellent Delivery service, and Store’s management team, ensuring that all the policies and procedures outlined are strictly adhered to.

- Have a thorough knowledge and understanding of all company products, services, and procedures.

- Prepare and manage the Training budget, ensuring that the budget is strictly adhered to, that all costs are controlled and that expenditures are properly approved.

- Spend time at stores checking service/ products standards to identify training gaps, including skills, knowledge, personal hygiene, grooming, and etc and taking necessary actions to close gaps.

- Create and manage the training rollout timeline with WRC and Marketplace for market tests.

- Organise and conduct training programmes such as orientation, management training programmes, ensuring all employees successfully complete necessary training as required.

- Assist in the compilation and implementation of all employee communications.

- Prepare monthly Training reports and presentations.

- Ensure that all company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.

- Conducts annual Performance Appraisal with direct subordinate.

- Actively participate in all HR activities.