Nhân Viên Giao Dịch Khách Hàng (Event Agency)

General responsibilities

1. Company requirements

• Write client and internal contact reports ;
• Write client reports after campaign;
• Prepare administration tasks;
• Maintain relationship with all clients to ensure high level of client satisfaction;
• Demonstrate ability to interact and cooperate with all colleagues;
• Able to understand customers’ requirements and communicate them to company;
• Able to speak out “point of view” of each project to customers;
• Able to understand cost structure and company’s expectation margin for each project;
• Keep Management team updated with Competitors activities or Industry trend.

2. Expertise:

• Meet and liaise with clients to discuss and identify their requirements;
• Organize the brainstorming to devise an campaign that meets the client's brief and budget;
• Work with the Account Manager to brief media, think creative and research, and assist with the formulation of marketing strategies;
• Make a task list and allocate the resource to execute the campaign
• Write the proposal, present to the client and follow up the feedback to meet the client’s expectation;
• Liaise with, and act as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively;
• Negotiate with clients and agency staff about the details of campaign;
• Present creative work to clients for approval or modification;
• Manage budget, manage campaign cost and invoice clients;
• Write MC scripts, program agenda, …
• Monitor the effectiveness of campaigns;
• Make 'pitches' along with other agency staff, to try to win new business for the agency.