Nhân Viên Điều Phối Bán Hàng

- Implement all of Accor’s sales standards, processes, procedures, reporting, utilization of sales systems, etc.
- Answer telephone and respond to caller inquiries in a pleasant manner.
- Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Responsible for coordinating internally with the sales & marketing team.
- Generating reports, preparing proposals, collections details, coordinating with clients & suppliers.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter).
- Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
- Generate group and/or corporate leads through internet prospecting, networking, and telemarketing.
- Manage and maintain sales executives and managers schedules, appointments and travel arrangements.
- Assist sales team by managing schedules, filing important documents and communicating relevant information.
- Arrange and co-ordinate meetings, events and any appointments.
- Record, transcribe and distribute minutes of meetings.
- Interaction with client in regards to leads, hotel needs and client travel.
- Meets with clients in the absence of the Director of Sales or Sales Managers to effectively and professionally convey details of the sale to the client.
- Monitor, screen, respond to and distribute incoming communications.
- Design, upload, extract and maintain customer databases.
- Print Sales manager productivity reports for each sales managers and submit to Director of Sales.
- File and retrieve documents and reference materials.
- Conduct research and collect data to prepare reports and documents.
- Utilizes efficient sales strategy for the maximization of hotel revenue.
- Coordinates necessary arrangements with vendors relating to sales
- Establishes strong relationships with vendors to ensure maximization of hotel revenue.
- Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.
- Respond to complaints from customers and give after-sales support when requested.
- Ensure the adequacy of sales-related equipment or material are available at all times.
- Other duties as assigned by Director or sales or the management.