Customer Service Executive (E-Booking Service)
Mô tả công việc
- Process all orders paid by credit card, including checking credit card fraudulent and refund process
- Verify transactions with a different mode of payments such as bank transfer, credit cards, etc...), match payment and booking ID
- Interact with banks and customers to validate the information and to confirm or cancel authorizations
- Initiate refund reversal to the account of the customer;
- Respond to customer queries by phone or e-mail to support and solve complaint cases;
- Support related team with bank statement checking, payment verification, refund status.
Yêu cầu công việc
- Minimum 1-year experience in customer support.
- Good at English (Especially Writing & Reading)
- Understanding of customer service principles
- Experience with banking/ payment systems is a plus
- Willing to work on the weekend, national holidays, overtime if needed
- Willing to work under shifting mode (Night shift including)
- Able to adapt in dynamic company culture and fast-paced working environment
- Able to work under pressure and in a large team
- Always bring a positive attitude within colleagues and towards customers
Phúc lợi công việc
- Discussed in the interview
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Nộp đơn dưới đây
Chi nhánh Công ty TNHH Transcosmos Việt Nam tại Thành Phố Hồ Chí Minh
23/07/2020
Tp Hồ Chí Minh
Nhân viên/ Có kinh nghiệm
Tiếng Anh
Cao đẳng
1 năm
Nam nữ
Chi nhánh Công ty TNHH Transcosmos Việt Nam tại Thành Phố Hồ Chí Minh