Center Operation Manager (HCM)
Mức lương: Thương lượng
Kinh nghiệm: Không yêu cầu
Hạn nộp hồ sơ: 05/10/2020
Địa điểm: Hồ Chí Minh
Mức lương
Thương lượng
Kinh nghiệm
Không yêu cầu
Hạn nộp hồ sơ
05/10/2020
Địa điểm
Hồ Chí Minh
Chi tiết tuyển dụng
Mô tả công việc
- Overall responsible for managing the English Learning Language Center(s) effectively
- Responsible for KPIs of re-enrollment by ensuring student’s satisfaction KPIs measurable by reducing withdraw & grow KPIs of Active Students sustainably
- Managing center operation budget & responsible to control budget effectively
- Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
- Establish a high standard for productivity, quality, customer service as well as define user guidelines to train all center personnel.
- Develop company systems for customer interaction, voice response and control the implementation process.
- Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations of CCO, SCS, CA, SA.
- Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
- Summarize, collect and analyze enrollment center trends and data for regular performance reports.
- Oversee system, infrastructure maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
- Maintain consistent professional improvement through company training, coaching staff.
- Step in to handle escalated issue resolution and VIP customer service.
- Prepare weekly and monthly KPI reports for submission to executive management.
- Conduct feedback sessions with team members using recorded calls as learning tools
Yêu cầu ứng viên
- Vietnamese with college or bachelor degree, Business Administration major is preferred.
- Solid experience in sales of services
- Demonstrable success in growing sales (min. 1 year)
- Management experience of teams of 10+
- Direct management experience of customer relations and problem solving
- Commitment to implement and execute company policy and represent the interests of the company
- Goal-oriented
- Comfortable with commission-based bonus structure
- Experience in the education industry is preferred
- Excellent communication skills – oral and written
- Solid conversational English
- Ability to present and drive change
- People management skill
- Good Training & Coaching skills
- Ability to communicate with a broad range of audiences
- Efficient time management
- Detail oriented with micro management mindset
- Familiar with MS Office & Google products
Quyền lợi/Phúc lợi
- Competitive salary is consistent with capacity
- Annual Company trip, year-end parties, birthday presents
- Social insurance is compulsory under Vietnamese law
- Accident insurance
- Salary for the 13th month applies according to the Company's regulations
- Support child learning at I Can Read
Địa điểm làm việc
- Thành phố Hồ Chí Minh
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Việc làm liên quan
| Quy mô: | 20-49 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | Số 27 Nguyễn Quý Cảnh, Phường An Phú, Thành phố Thủ Đức, TP Hồ Chí Minh |
Thông tin công ty
| Tên công ty: | Công ty TNHH Em Biết Đọc |
| Quy mô: | 20-49 nhân viên |
| Lĩnh vực: | Chưa cập nhật |
| Địa chỉ: | Số 27 Nguyễn Quý Cảnh, Phường An Phú, Thành phố Thủ Đức, TP Hồ Chí Minh |
Thông tin chung
Ngày đăng tuyển
29/09/2020
Cấp bậc
Trưởng nhóm/Giám sát
Học vấn
Cao đẳng
Số lượng tuyển
0
Độ tuổi
25 - 35 tuổi
Giới tính
Không yêu cầu
Hình thức làm việc
Toàn thời gian
Thông tin chung
| Ngày đăng tuyển: | 29/09/2020 |
| Cấp bậc: | Trưởng nhóm/Giám sát |
| Học vấn: | Cao đẳng |
| Số lượng tuyển: | 0 |
| Độ tuổi: | 25 - 35 tuổi |
| Giới tính: | Không yêu cầu |
| Hình thức làm việc: | Toàn thời gian |
Khu vực
Hồ Chí Minh
Thông báo
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