Business Development Manager

Is responsible for the sales achievement within his/ her portfolio:

• Increase the level of activity within his/her account portfolio and expand it:
• Actively identifies and recruits new customers.
• Manages a portfolio of customers. Conducts required daily sales visits as per the required frequency, and insures achievement of required sales targets.
• Increases Stock-Keeping Unit (SKU) penetration and off take level:
• Effectively provides their customers with requested samples. Follows up on any additional requests to make the sale and appropriately report feedbacks.
• Maintains high level of Customer satisfaction:
• Works on keeping high level of satisfaction among their key accounts.
• Proactively checks on their customer’s products quality/ availability to avoid complaints.
• Focus on Key Accounts:
• Focuses on key account retention and growth by insuring proper contact at all levels of the organization.

Is prepared to achieve and develop performance:

• Personal Preparation:
• Prepare each customer visit by reviewing their account & setting clear objectives
• Always keep their sales tool kit complete and updated

Additional Responsibilities

• Reporting: Records daily customer visits in required format
• Forecasting: Supports effective stock management by providing required forecasts of their customer needs
• Market intelligence: Proactively reports market data relevant to trends, opportunities and/or competitors’ activities
• Promotional activities: Supports the commercial team in the launch of new products
• Debt Collection: Supports the debt collection process of their accounts and when necessary gets involved to solve payment problems