Hồ sơ ứng viên

•To advise to BOD about business practice, market behavior, KYC, risk and fraud model, operational process and policy.

•Setting up online lending business in Vietnam including Legal, Financial, HR, IT, Fraud and Risk scoring, KYC, Customer Care, Manual Verification, Sales and Collection team with more than 70 staff and third parties.
•On behalf of Representative of CEO for all business decision related including internal and external communication.
•Ownership of the P&L and KPI for Vietnam office.
•Review and improve product parameters, customer rates fee and charges.
•Review and improve process for continuous customer experience.
•Responsible for product governance and local regulatory requirements implementation
•To coordinate to bring best solution for running business including internal operation and available sufficient solution(s) in the market.
•Oversee detailed processes and client journeys across selected platform partners.
•Review product documentation applications, statement, alerts and advices, terms, client communications, FAQs, etc.
•To ensure employee to follow the process, policy and maintain good company brandname.
•To deepdive into marketing and business analyst to have stable operation and fast growing of business.
•To set up Tableau reports to have sufficient tracking of business and operation.

•Managing Collection team including Call, Field with 130 staff and third parties.
•Responsible for minimizing a company financial loss.
•Ensuring the sufficiency motivation scheme to meet flexible business strategy.
•Ensuring the most efficiency operation of collector through the quality of talk time, call attempt, PTP for training and enhance the collection skill.
•Control the risk of portfolio by creating campaign for collection activities, statistic customer behavior and applying various tactics to save the company money.
•Managing, organizing and tracking hourly, daily and monthly target according to business need