Hồ sơ ứng viên

Apr 2006 - Aug 2008 (2 years 5 months)
1) Project Planning & Event Sponsorship:
- Assist in project / program timeline planning, the budget of the program.
- Event sponsorship for yearly-organized activities of TIEN PHONG NEWSGROUP such as MISS
VIETNAM, BEAUTY CONTEST and THE NATIONAL SUPER FOOTBALL CUP, etc.
- Event sponsorship of Charity March to raise a fund of LAWRENCE STING by Phu My Hung L.T.D
Company coordinated with TIEN PHONG NEWSGROUP organized yearly.
2) Achievements:
- Successfully produced many press releases and mobilize sponsors to raise money for fashion
& aesthetics consultative page of TIEN PHONG NEWSGROUP’s publications such as VIETNAM
BEAUTY, COSMETIC, etc

Sep 2008 - Jun 2011 (2 years 10 months)
1) Producer:
- Responsible for overall production, setup, technical, cost management, quality control, timeline and
delivery of each marketing and strategic activation.
- Provide strategic inputs on materials, suppliers and resource planning.
- Responsible for overall project P&L and budget.
- Manage and plan for upcoming shows / programs including venue, stage set up, casting candidates,
shooting plan, time and script management for Emcee, etc.
- Client service, advertising support and logistic jobs for production team (lightings, PA system etc.)
- Editor for show contents every monthly in newsletter and press releases and articles on website
(http://forum.thegioididong.com/songcacungthantuong.html)
- Updates and manage information in company website (http://www.dongtay.com/)
2) Achievements:
- Successfully released various TV programs as follows:
+ Fashion Show: “Fashion & Life” broadcasted on HTV7 channel.
+ Reality Show: “Mommy on Strike” broadcasted on HTV7 channel.
+ Live Show: HTV Awards, Vinamilk show broadcasted on HTV7 channel.
+ Music Game Show: “Duet with The Star” broadcasted on VTV3 channel.

Jun 2011 - Apr 2014 (2 years 11 months)
1) Technical Support:
- Understand and fully familiarized with all client’s products with the objective of resolving customer
issue without delay / idling time.
- Support inbound calls, emails & chat on customer enquiries, problems encountered or complaints
related to a range of specified client products & services.
- Resolve customer queries or concerns through standard operating procedures.
- Ensure process efficiency by achieving set targets of call quality (e.g. log-on time, talk time, customer
satisfaction monitors) ensuring satisfactory resolutions to all the queries of the customers.
- Capture all relevant information from every cases into internal SCICOM system and/or client systems
as a record.
- Undertake any administration tasks delegated by the Assistant Manager : Support outbound calls to
customer in collecting information and feedback on services provided by the team in resolving all the
issues and enquiries.
- Make any ad-hoc outgoing calls to customers as required resolving an outstanding query.
- Focus on customer by using appropriate listening, questioning & empathy skills to gather the relevant
information mainly on customer’s concern.
- Recognize the importance of the telephone calls as a way of supporting and enhancing our client’s
brand.
2) Team Work:
- Work as a team amongst executives, specialists and assistant manager, to highlight and escalate
customer problem incidence, queries as well as unresolved issues for discussion to find out the best
solution.
- Actively participate in team discussion like buzz session, sharing and align with team on the
customers’ feedbacks as well as ideas learnt.
3) Achievements
- Nokia Amazing Everyday Award in recognition of excellence in customer service (June 2012).

1) Agency Development Manager:
- Build strong working relationships with business partners in Vietnam: identify business opportunities,
challenges and help to grow their business further.
- Update partners on marketing campaigns, promotions, new product realeases and sell the features
and benefits of client's products.
- Solicit market intelligence and analysis on the respective market.
- Accountable for resolving partner issues, proposing solutions and escalating challenges to reach the
required resolution.
- Identify, qualify the leads opportunity, generate, nurture and progress an active sales pipeline which
can be readily CLOSED.
- Adhere to the internal company or external customer procedures and policies.
- Responsible for meeting productivity and revenue targets on a weekly, monthly, quarterly and annual
basis.
2) Achievements:
- Google Partners Sign Ups Achiever for Q3-2014 (102%)
- Google Partners Sign Ups Achiever for Q4-2014 (103%)
- Google Adwords Revenue Achiever for Q2-2015 (209%)
- Google Adwords Revenue Achiever for Q3-2015 (115%)
- Google Adwords Revenue Achiever for Q1-2016 (106%)
- Google Adwords Revenue Achiever for Q2-2016 (113%)
- Google Adwords Revenue Achiever for Q3-2016 (118%)
- Google Adwords Revenue Achiever for Q4-2016 (143%)

Jul 2017 - Jan 2019 (1 year 7 months)
1) Sales Team Manager:
- Drive performance and maintain overall operational excellence (work, KPI, attendance, policy,
procedures, recruitment, etc.)
- Lead, monitor, motivate and support sales team to ensure performance standards and sales target are
achieved.
- Develop strategy to ensure sales team to timely identify, understand and deliver insightful solutions
that help advertisers in Vietnam promote their business efficiency by optimizing their online advertising
campaigns.
- Improve sales performance through coaching, motivation, accountability, compliance check and call
quality audit.
- Identify performance related issues, develop an action plan for improvement, implement corrective
action.
- Provide subject matter expertise in handling escalated customer issues.
- Review daily, weekly, monthly and quarterly operational reports.
- Weekly & Monthly business reviews with clients. Provides Improvement Action Plans, feedbacks and
reports to Clients.
- Manage associates readiness by communicating policies & procedures including client updates to the
team.
2) Achievements:
- EOQ Q3-2017 achievements for Points (186%) and Unique Account Adoption (141%)
- EOQ Q4-2017 achievements for Points (129%) and Unique Account Adoption (125%)
- EOQ Q1-2018 achievements for Points (104%) and Unique Account Adoption (139%)
- EOQ Q2-2018 achievements for Points (108%) and Unique Account Adoption (116%)
- EOQ Q3-2018 achievements for Points (105%) and Unique Account Adoption (120%)
- EOQ Q4-2018 achievements for Points (102%) and Unique Account Adoption (118%)

Jan 2019 - Dec 2019 (1 year)
1) Business Development Operations Lead:
- Business Development (BD) Support and Operations management.
- Provide internal support for Play BD managed partner portfolio operation by reactively resolving or
proactively identifying and resolving technical issues as they relate to the developers apps games.
- Usage of Developer Console, policy and other issues related to Play android feature.
- Enter nomination information into internal featuring tools for qualified Developers.
- Communicate directly with Developers on behalf of BD manager as is pertains to portfolio operations.
2) Achievements:
- Core Performance with Case Efficiency for Google Play Apps & Game FY2019-Q1 (104%)
- Core Performance with Case Efficiency for Google Play Apps & Game FY2019-Q2 (177%)
- Core Performance with Case Efficiency for Google Play Apps & Game FY2019-Q3 (144%)
- Core Performance with Case Efficiency for Google Play Apps & Game FY2019-Q4 (192%)
- Core Performance with Case Efficiency for Google Play Apps & Game FY2020-Q1 (165%)

Jan 2020 - Present (1 year +)
1) Sales Team Manager:
- Managing and coaching sales team to ensure sales target achievement.
- Work together with Marketing team to generate and improve sales leads.
- Work with Business Analyst to develop plans and monitor sales performance.
- Do weekly and quarterly performance review, report directly to managers and stakeholders.
- Involve in the hiring process, QA and call calibration.
2) Achievements:
- EOQ Q1-2020 achievements for Revenue (103%)
- EOQ Q2-2020 achievements for Revenue (110%)
- EOQ Q3-2020 achievements for Revenue (115%)
- EOQ Q4-2020 achievements for Revenue (123%)