Ngành nghề
Nơi làm việc
Nguyễn Quốc Tuấn
Thông tin nghề nghiệp
Kinh nghiệm làm việc
Quản lý tại Heineken VN
•Lead E-Commerce business including management and evaluation of current platform as well as identification of best-in-class solution to support emerging business
•Manage and integrate our systems/platforms into e-Commerce customer platforms. Identify unique e-Commerce supply chain challenges
•Identify customers’ distribution network and develop alternative RTM solutions to manage unique supply chain - issues (e.g., transshipping, direct to shopper order fulfillment)
• Explore developing unique SKU’s for the e-Commerce channel.
•Identifying a platform to content, connecting with Marketing on content, new items, packaging changes. Creating product imagery and descriptions. On-going maintenance of content
•On-going analysis of customer programs to maximize ROI and track progress, insights leadership, and brand sales and share tracking across customers
•Own all logistics and general operations related to goods flows from factory to consumers for Vietnam. Define a well-optimized flow of stock from various locations and partners.
• Set up processes and streamline operations to support end-to-end solution from order to delivery.
•Manage day-to-day operations of direct to consumer product delivery and all other processes that ensure consumer satisfaction. Manage performance and quality standard of 3PLs.
•Manage all customer service operations (Quality, AHT, Productivity) to ensure exceptional service to all callers, cost per call, and consumer satisfaction.
•Manage and integrate our systems/platforms into e-Commerce customer platforms. Identify unique e-Commerce supply chain challenges
•Identify customers’ distribution network and develop alternative RTM solutions to manage unique supply chain - issues (e.g., transshipping, direct to shopper order fulfillment)
• Explore developing unique SKU’s for the e-Commerce channel.
•Identifying a platform to content, connecting with Marketing on content, new items, packaging changes. Creating product imagery and descriptions. On-going maintenance of content
•On-going analysis of customer programs to maximize ROI and track progress, insights leadership, and brand sales and share tracking across customers
•Own all logistics and general operations related to goods flows from factory to consumers for Vietnam. Define a well-optimized flow of stock from various locations and partners.
• Set up processes and streamline operations to support end-to-end solution from order to delivery.
•Manage day-to-day operations of direct to consumer product delivery and all other processes that ensure consumer satisfaction. Manage performance and quality standard of 3PLs.
•Manage all customer service operations (Quality, AHT, Productivity) to ensure exceptional service to all callers, cost per call, and consumer satisfaction.
Quản lý tại Lazada Express Vietnam
•Manage expansion and operation team in searching and developing new Partners network.
•Manage the updating and maintaining Partner contract database.
•Manage and set up KPI for partnership performance.
• Receiving Sellers complaints from Seller Center and CS to work with DOP partners. Maintaining good Seller Experience
•Receiving Partners complaints/difficulties to work with related teams. Understand Customers/Partners needs and develop plans to address them. Maintaining good Partner Experience.
•Working with related PICs (PSC, KAM, DO…) to promote DOP network.
•Building the complete document: Included all DOP processes from front to end & FAQs.
•Manage the updating and maintaining Partner contract database.
•Manage and set up KPI for partnership performance.
• Receiving Sellers complaints from Seller Center and CS to work with DOP partners. Maintaining good Seller Experience
•Receiving Partners complaints/difficulties to work with related teams. Understand Customers/Partners needs and develop plans to address them. Maintaining good Partner Experience.
•Working with related PICs (PSC, KAM, DO…) to promote DOP network.
•Building the complete document: Included all DOP processes from front to end & FAQs.
Từ 2016 đến 2018: Quản lý tại DB Schenker Vietnam.
•Interacting extensively and regularly with the heads of existing and new clients, business partners and service providers with in the region and world-wide on market strategy, rates, SOP.
•Responsible to promote solution services for corporates.
• Developing, implementing and improving the respective long medium and short term sales and service delivery strategies to increase market share, yields productivity, and customer service levels.
•Achieving short, medium and long term expansion and growth plans as per company’s set objectives.
•To establish, maintain and improve long term relationship in order to achieve and sustain the target business result. Customer retention following up and also to develop new customer and generate new business for the company.
•Lead, educate and develop the staffs to understand and adhere to best business practices and increase awareness among members growth plan, systems, procedures, new product lines.
•Negotiations with shipping lines, carriers, suppliers setting Operational Standards.
•Responsible to promote solution services for corporates.
• Developing, implementing and improving the respective long medium and short term sales and service delivery strategies to increase market share, yields productivity, and customer service levels.
•Achieving short, medium and long term expansion and growth plans as per company’s set objectives.
•To establish, maintain and improve long term relationship in order to achieve and sustain the target business result. Customer retention following up and also to develop new customer and generate new business for the company.
•Lead, educate and develop the staffs to understand and adhere to best business practices and increase awareness among members growth plan, systems, procedures, new product lines.
•Negotiations with shipping lines, carriers, suppliers setting Operational Standards.
Từ 2010 đến 2016: Quản lý tại FedEx Express
•Recruiting, training, and leading Sales Representatives and Account Managers.
•Building and sustaining solid relationships with both existing and potential customers.
•Providing regular feedback to the Regional Sales Manager on company marketing and product development needs as well as pricing recommendations.
•Developing and managing effective sales strategies to maximize company sales and profitability.
•Conducting employee evaluations and suggesting improvements as required.
•Researching and monitoring market trends, competitors' sales activities, and consumer needs.
•Completing sales reports and submitting them to upper management for review.
• Analyzing sales metrics and market trends to adapt or modify sales strategies and approaches accordingly.
•Assisting in the development of marketing campaigns that are designed to expand brand recognition and highlight the benefits of company products and services
•Building and sustaining solid relationships with both existing and potential customers.
•Providing regular feedback to the Regional Sales Manager on company marketing and product development needs as well as pricing recommendations.
•Developing and managing effective sales strategies to maximize company sales and profitability.
•Conducting employee evaluations and suggesting improvements as required.
•Researching and monitoring market trends, competitors' sales activities, and consumer needs.
•Completing sales reports and submitting them to upper management for review.
• Analyzing sales metrics and market trends to adapt or modify sales strategies and approaches accordingly.
•Assisting in the development of marketing campaigns that are designed to expand brand recognition and highlight the benefits of company products and services
Từ 2007 đến 2010: Khác tại Vietnammarcom
•Monitor the assigned courses on service and technical.
•Join to organize organization’s events: Viet Nam Marketing Conference 2009, the Big Show 2007, 2008 and 2009
•Join to organize organization’s events: Viet Nam Marketing Conference 2009, the Big Show 2007, 2008 and 2009
Kỹ năng
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Ngoại ngữ
- Tiếng Anh (Cao cấp)
Học vấn bằng cấp
- BACHELOR OF FINANCE - ECONOMIC UNIVERSITY OF HCMC
- MBA - OPEN UNIVERSITY MALAYSIA
Mục tiêu nghề nghiệp
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