Tuyển Tenant & Customer Relations Assistant

Công ty TNHH Savills (Việt Nam)

Mức lương: 8 - 9 triệu Kinh nghiệm: 1 năm Nơi làm việc: Tp Hồ Chí Minh

Trình độ: Cao đẳng Đã hết hạn

Nộp đơn Lưu việc làm

Working with the Management Team, the TCR Assistant may be assigned or required to carry out specific projects aimed at improving standards within the Crescent Mall, for example customer care, or standard of service of contractors, reviewing all centre facilities, equipment & furniture.
Directly liaise with the retailers within the Crescent Mall in the first instance, being their first point of contact for any issues the retailer would like to discuss, resolving or escalating as appropriate.
Assist in overseeing the customer service and mall commercialisation aspects of Centre Management.
Perform “Walk around” every day to highlight any area which has an adverse effect on either the operation, or presentation of the Centre.
Review & address lease line and sight line infringements in addition to other breaches of lease by tenants where required. Ensure tenants are compliant with legal obligations, Tenant Handbook rules and regulations.
Working with the Operations Manager, the TCR Executive will be required to ensure the delivery of the highest standard of service from all contractors, including Cleaning, Maintenance, Security, M&E and Waste Disposal.
Assisting with rent collection and arrears control where required.
Assisting with petty cash reconciliation where required.
Perform special projects and other responsibilities as assigned.

Tertiary qualifications with relevant supervision experience of at least 1-2 years working in a similar position.
Advanced knowledge of Customer Service.
Demonstrate Team Leadership and Client Liaison experience.
Fluency in Vietnamese and English, both oral and written essential.